Lead Cybersecurity, IAM Operations – SailPoint IdentityIQ

Responsibilities

• Provide Tier 3 operational support for SailPoint Identity IQ and ISC.
• Work closely with IAM leadership, engineering, product, security, and compliance teams.
• Partner with application onboarding teams to validate entitlement catalogs and metadata.
• Communicate operational findings and AI‑assisted insights clearly to stakeholders.
• Support peer knowledge sharing and operational consistency without people‑management responsibility.
• Execute Tier 3 production support for SailPoint Identity IQ (IIQ) and Identity Security Cloud (ISC).
• Build and operationalize AI‑assisted tools and workflows to improve access operations, incident response, and analysis.
• Reduce manual effort and operational friction through intelligent automation and AI‑assisted decision support.
• Support stable, auditable, and scalable IAM operations in a production environment.
• Collaborate closely with IAM leadership while remaining hands‑on in production operations.

• Strong hands‑on SailPoint operations experience, including workflows, aggregations, identity lifecycle (JML), and troubleshooting.
• Demonstrated ability to apply AI or machine‑learning techniques to operational problems (analysis, triage, automation, or decision support).
• Strong analytical and problem‑solving skills, particularly in complex production environments.
• Experience working in audit‑sensitive IAM environments (SOX, access reviews, entitlement governance).
• Clear communication skills and the ability to execute independently with minimal oversight.
• Experience with SailPoint AI‑Driven Identity Security, including SaaS‑delivered analytics for Identity IQ and Identity Security Cloud.
• Hands‑on experience configuring Access Recommendations (thumbs‑up / thumbs‑down decision recommendations) for Access certifications and Access request approvals.
• Familiarity with SailPoint’s peer group analysis model used to recommend access decisions and identify outliers during certifications.
• Understanding of SailPoint’s use of machine learning and LLM‑backed services within supported cloud regions to power access recommendations and identity intelligence.
• Experience using LLMs or AI services to analyze SailPoint operational data such as task results, logs, workflows, audit events, or entitlement metadata.
• Experience building AI‑assisted tooling for incident and failure triage, root‑cause pattern detection, runbook or SOP assistance, and operational summarization or insights.
• Familiarity with guardrails that ensure AI is assistive only and does not bypass IAM governance or approval controls.
• Azure operational experience (Key Vault, Log Analytics, containers, APIs).
• SQL or data analysis experience for operational insight and troubleshooting.
• Experience building operational tooling, scripts, or automation.
• Familiarity with SOX attributes, elevated access models, and entitlement governance.