Senior Site Reliability Engineer

Responsibilities

• Design, build, and manage our large‑scale infrastructure and platform services, including public cloud, private cloud, and datacenter‑based
• Automate cloud infrastructure through use of technologies such as autoscaling and load balancing, scripting in Python and Golang, and monitoring and alerting solutions such as Splunk, Splunk IM, Prometheus, Grafana, Catchpoint, and Data Dog
• Design, develop, and become an expert in IT’s Red Hat Open Shift offerings by leveraging emerging industry standards
• Build and support standardized CI/CD platform components using Open Shift Pipelines, Tekton, and Git Lab to enable multiple application deployments
• Apply Infrastructure as Code methodologies using Git Ops practices with ArgoCD for declarative platform management
• Break down complex engineering efforts into consumable chunks while collaborating with teams to understand deliverables
• Design and develop software such as Kubernetes operators, webhooks, and CLI tools
• Implement and maintain intelligent infrastructure and application monitoring designed to enable application engineering teams
• Ensure the production environment operates in accordance with established procedures and best practices
• Lead escalation support for high‑severity and critical platform‑impacting events
• Provide feedback on bugs and feature improvements to the various Red Hat Product Engineering teams
• Design software tests and lead peer reviews to increase the quality of our codebase
• Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
• Participate in a regular on‑call schedule, supporting the operation needs of our tenants
• Drive sustainable incident response and lead blameless postmortems
• Work within a small agile team to develop and improve SRE methodologies, support peers, plan, and self‑improve

• 5+ years of experience operating production services on Kubernetes or Open Shift
• 3+ years of programming experience in Python and Go
• 2+ years of experience using cloud providers and technologies such as Google Cloud, Azure, and Amazon Web Services
• Hands‑on experience with Kubernetes/Open Shift, Linux, and AWS
• Experience with Git Ops workflows for managing infrastructure or application configuration
• Solid understanding of Linux systems administration (RHEL/Fedora preferred)
• Understanding of standard networking (TCP/IP, DNS, HTTP/TLS) and authentication protocols such as LDAP
• Comfort with incident response and on‑call responsibilities
• Ability to work independently with minimal supervision while keeping the team informed
• Knowledge of SRE principles, including SLOs, error budgets, and toil measurement

Demonstrates expertise in designing and managing large‑scale infrastructure and platform services, with a strong focus on Kubernetes and Open Shift. Proficient in automation, CI/CD practices, and incident response, while fostering collaboration and knowledge sharing within agile teams.