Technical Writer

Job Description

Collaborate with Innovative 3

Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3

Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

As a Service & Repair Technical Writer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Supporting the entire PSD USAC Service & Repair team in meeting customer demands for service support
• Developing and maintaining a professional working relationship with both 3M and external personnel
• Effectively communicating with other 3M team members and leadership on New Product Introduction (NPI) and product improvement projects, in the development of product technical support documentation
• Designing and writing 3M product repair manuals our internal and external service networks need to maintain the safe operation of the products according to 3M specifications, which in turn will protect those who are using our products and meet their compliance and regulation requirements
• Learning the full portfolio of 3M PSD products supported by our team and gaining understanding of the audience that uses them
• Develop and maintain technician certification training documentation on the supported PSD 3M products
• Learning the ability to instruct technician certification training on the supported PSD 3M products
• Serving as an internal liaison between 3M Service & Repair, Sales, Engineering, and Product Quality in resolving product technical problems

To set you up for success in this role from day one, 3M requires, at a minimum, the following qualifications:

• Bachelor’s Degree or higher AND three (3) years of technical writing experience in a private, public, government or military environment.
• High School Diploma/GED AND seven (7) years of technical writing experience in a private, public, government or military environment.
• Competency with desktop publishing tools and computers in general, including previous experience using Adobe Acrobat, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel

• Excellent communication and research skills
• Strong writing and editing skills
• Experience in project management
• Experience with content management systems
• Experience in the emergency response, firefighting or the fall protection industries
• Experience with the design, functionality and application of PSD products
• Understanding of commercial sales/service models
• Ability to lift and place items or products weighing approximately 25 lbs. or less on a regular basis
• Ability to learn and adapt quickly
• Vocational/Trade, Technical diploma, and a minimum of three years’ experience of technical/mechanical product service or repair in a private, public, government or military environment
• A minimum of three years’ experience in development and conducting technical training through direct assistance, and technician training sessions

Onsite at the 3M Scott Fire and Safety Facility in Monroe, NC

May include up to 30% domestic

May be authorized

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws. U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain non-U.S. persons. To…