Technical Account Manager - Ansible

Red Hat's FSI Technical Account Management team is looking for an enterprise-level engineer with a background in Ansible Automation Platform technology to join us remotely in the Central or Eastern United States. In this role, you will partner closely with a financial services customer to provide architectural guidance and implementation advice for the Red Hat Ansible Automation Platform. Primary responsibilities include acting as a crucial liaison between the customer, the company, and organizations across Red Hat.

Much of your focus will be on facilitating communication, coordination, and collaboration across different teams to ensure the successful implementation and optimization of Red Hat's multi-product solutions. This role requires a unique blend of technical expertise, communication skills, and strategic thinking to bridge gaps, align objectives, and drive positive outcomes for all stakeholders involved.

Note:

This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

• Prior customer experience in a technical support, software development or engineering, or quality assurance organization
• Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, Salt Stack, etc; broad knowledge of automation practices and principles
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

• Experience with container technologies such as Docker, Podman, and Kubernetes
• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative
• Experience working in automation environments
• Software engineering background; experience with RPM-based Linux technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Familiarity with source code management tools like Git or SVN
• Prior experience in a technical leadership or mentorship role
• A current Security certification, e.g. CISSP or CompTIA+
• A current Red Hat Certified Engineer (RHCE) certification

The salary range for this position is $96,440.00 - $. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external…