Engineer Computer Support Systems
Job in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-08-13
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Description
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnoses, troubleshoot, resolve and elevate supported software, hardware and peripheral Incident calls assigned from
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions.
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
- L2 Workstations operational support
- Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Salary Range: $56,000 -$60,000 year
TCS Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
BACHELOR OF COMPUTER SCIENCE
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