IT Technician Intern

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. Borg Warner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with Borg Warner now!

The IT Technician Intern - is primarily responsible for IT Customer environment,

Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The IT Technician Intern also provides on-site support for the business systems teams as needed.

• Service Delivery Responsibilities
  • Helps to build and maintain good relationships with staff and IT infrastructure teams
  • Tracking all Service Delivery tickets (IT & Business Systems) to connect the plant personnel with Central IT in case of missing information from users
  • Ensures quality services are performed to the agreed SLA
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
  • Understands Incident, Problem and Change Management principles
  • Ensures first class IT Service Delivery across locations for infrastructure services
  • Ensures that remote and on-site support issues are resolved to customers satisfaction
  • Support the setup of processes around Service Management
• Client & Asset Service Responsibilities
  • Obtain and update ticket reports to create Service Delivery insides
  • General Computer Desktop & Laptop support
  • Configure new and existing devices according to corporate standards for deployment
  • Desktop Application installation and troubleshooting
  • Maintain Licenses Management and version control
  • Hardware Refresh Project involvement
  • Maintains client security settings (e.g. admin rights, software installs, etc.)
  • Support staff by phone, email, chat, etc.
  • Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
  • Support of Local Production/Manufacturing Connectivity
  • Printer installation, configuration & support

• Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field
• Strong customer focus and service delivery
• Proactivity for tracking and connecting people
• Process management
• Drive for results
• Listening and action oriented
• Comfortable presenting technical topics to technical and non-technical associates
• Problem solving with functional / technical skills
• Ability to engage and work with outside vendors or partners
• Self-motivated with strong work ethic
• Ability to understand local operations but also learn and understand the global enterprise
• Expertise and practice with a manufacturing environment

• Inclusion
  -We value diversity in people, ideas, and experiences.
• Integrity
  - We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence
  - We contribute to our developments by seeking knowledge and sharing information.
• Responsibility
  - We care about our local communities and the global environment.
• Collaboration
  - We are one Borg Warner.

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the Borg Warner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers.

In addition, he/she is responsible for reporting all…