Workstation Analyst - Pharmaceutical IT

Workstation Analyst - Pharmaceutical IT

Location:

Concord, NC Work Arrangement: 100% Onsite Industry: Pharmaceutical / Life Sciences Rate: $35-40/hr on W2 (Or find best Market Rate) Position Overview

We are seeking an experienced
Workstation Analyst to support critical laboratory, manufacturing, and operational technology within a regulated pharmaceutical environment.

This position combines
workstation engineering, infrastructure support, application support, lifecycle management, and technical troubleshooting
. The successful candidate will work closely with Site IT, laboratory/manufacturing teams, global IT organizations, vendors, and end users to ensure reliable, compliant, and secure IT systems.

The ideal candidate will have experience supporting
Windows workstations, Linux, Citrix/VDI, thin-client technologies, laboratory or manufacturing applications
, and preferably a background in
pharmaceutical, biotech, GMP/GxP, or other regulated environments
.

• Support and maintain workstations, applications, and infrastructure used in laboratory, manufacturing, and operational environments.
• Partner with Site IT and business stakeholders to understand technical requirements and provide reliable workstation and infrastructure solutions.
• Install, configure, upgrade, and troubleshoot workstation hardware, operating systems, applications, peripherals, and related technologies.
• Support Windows and Linux workstation environments, including configuration, patching, troubleshooting, and lifecycle activities.
• Provide support for Citrix, VDI, IGEL/thin-client, and remote-access environments
  .
• Troubleshoot workstation, application, network connectivity, peripheral, and infrastructure issues.
• Coordinate with global IT teams and vendors regarding patching, maintenance, outages, upgrades, and system changes.
• Perform hardware and software compatibility assessments and recommend appropriate workstation configurations.
• Support workstation and application upgrades, replacements, and technology refresh initiatives.
• Participate in infrastructure and workstation Lifecycle Management (LCM) activities.
• Support laboratory and manufacturing systems in accordance with site procedures and corporate IT standards.
• Develop and maintain technical documentation, configuration records, test documentation, and support procedures.
• Assist with validation activities, including infrastructure specifications, technical documentation, testing, and implementation support.
• Ensure workstation and application support activities align with GMP/GxP, data integrity, security, and compliance requirements
  .
• Work with hardware/software vendors to troubleshoot issues and define technical requirements.
• Provide technical guidance and training to end users when required.
• Collaborate with Site IT, enterprise IT, laboratory, manufacturing, engineering, and other functional teams to improve support processes and system reliability.

• 4+ years of experience in workstation engineering, desktop engineering, infrastructure support, or IT systems support
  .
• Strong experience with Windows workstation environments
  , including Windows 10/11 and enterprise workstation management.
• Experience with Linux administration and troubleshooting
  .
• Hands-on experience with Citrix and/or VDI environments
  .
• Experience supporting hardware deployment, software installation, configuration, upgrades, and troubleshooting
  .
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, connectivity troubleshooting, and basic network diagnostics.
• Experience with workstation patching, lifecycle management, and hardware/software compatibility.
• Experience creating technical documentation and supporting testing/implementation activities.
• Strong troubleshooting, communication, and stakeholder-management skills.
• Ability to work 100% onsite in Concord, NC
  .

• Experience in pharmaceutical, biotech, life sciences, medical device, or regulated manufacturing environments.
• Experience supporting GMP/GxP or validated systems
  .
• Laboratory IT or laboratory application support experience.
• Manufacturing/automation systems support experience.
• Experience with IGEL, thin clients, or RealVNC
  .
• Experience supporting enterprise workstation lifecycle and technology refresh programs.
• Experience working with global IT organizations and corporate governance processes.
• Familiarity with IT change management, validation, testing, and compliance documentation.