Program Coordinator II

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The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user‑friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department.

In an ever‑changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Dept of Insurance

Office of State Fire Marshal

Program Coordinator II (NS)

NC10

Recruitment Range: $41,655 - $72,897

Salary Grade: NC10

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self‑motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user‑friendly service, courtesy, and respect. North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina.

But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina. If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry, apply today!

The Complaint Administrator is responsible for managing and monitoring the complaint programs related to manufactured and modular housing. This position serves as the first point of contact for consumers, ensuring timely and accurate intake, documentation, and resolution of complaints. The role ensures compliance with federal and state regulations and supports field operations and audits.

• Strong analytical, organizational and customer service skills.
• Ability to work independently and exercise sound judgment.
• Familiarity with regulatory compliance and consumer protection practices, preferably in the manufactured and modular housing industry.
• Proficiency in database management and digital communication tools.
• Ability to travel occasionally and stay overnight when required.

• Receive, review, and respond to citizen complaints and inquiries related to manufactured housing.
• Ensure all complaints are documented, tracked, and resolved in a timely and professional manner.
• Assist consumers with filing online complaints and ensure all relevant information is uploaded to the complaint database.
• Coordinate with field inspectors to schedule inspections and generate notices for all involved parties.
• Accompany field inspectors on inspections as needed, which may require occasional travel and overnight stays.
• Generate and distribute Dealer Lot Inspection and HUD 302 reports to appropriate stakeholders.
• Support Manufacturer Subpart I audits and collaborate with Code Consultants on formal investigations.
• Perform additional duties as assigned to support the division’s mission.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits…