Customer Service Tech -FO

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Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies.

Kinetic team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long‑term relationships.

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

• Basic technology and math skills
• Valid driver’s license and safe driving record
• Ability to distinguish colors in use of color‑coded cable
• Ability to use equipment with maximum load capacity of 275 lbs.
• Ability to lift up to 50 lbs., capable of working aloft
• Ability to successfully complete required safety training
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
• Ability to respond to after‑hour callouts
• High School Degree or GED equivalent

• Customer service or sales experience
• Certifications or training directly related to the position
• Two‑year technical degree in computers or electronics, or the equivalent in work experience

• Education:
  
  High School Diploma or equivalent
• Certification/License:
  Must maintain a valid driver’s license and a safe driving record
• Compliance with weight restrictions/safe load limits for equipment and ladders

Standing continuously: 67‑100%

Walking continuously: 67‑100%

Sitting occasionally: 0‑33%

Driving – car occasionally: 0‑33%; van continuously: 67‑100%; CMV occasionally: 0‑33%

Climbing continuously: 67‑100%; bending continuously: 67‑100%; crouching continuously: 67‑100%; pushing‑pulling continuously: 67‑100%; carrying continuously: 67‑100%; reaching above head continuously: 67‑100%

Lifting‑lowering >1‑15 lbs.: continuously: 67‑100% ; >15‑30 lbs.: continuously: 67‑100% ; >30+ lbs.: continuously: 67‑100%

Repetitive hand action – >medium dexterity continuously: 67‑100%; >fine manipulating continuously: 67‑100%

Operate foot control occasionally: 0‑33%

Hearing continuously: 67‑100%; near vision continuously: 67‑100%; far vision continuously: 67‑100%; peripheral vision continuously: 67‑100%; depth perception occasionally: 0‑33%; color discrimination 34‑66%

Cold frequently: 34‑66%; heat frequently: 34‑66%; dampness occasionally: 0‑33%; heights occasionally: 0‑33%; vibration occasionally: 0‑33%; skin irritants occasionally: 0‑33%; lung irritants – dust occasionally: 0‑33%; fumes/gases occasionally: 0‑33%

Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Driver’s License

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal‑opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration…