Field Service Engineer - Southeast

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers.

Are you ready to join us?

As a Len Sx Field Service Engineer, you will support Alcon equipment throughout the Southeast Territory, ensuring reliable performance at customer and demonstration sites. You will provide expert technical support, including installation, testing, maintenance, troubleshooting, and repair. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation.

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
• Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
• Escalate issues to relevant engineering teams
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals

• Associate’s degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• 2 years of Relevant Experience

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
• Experience working with advanced medical devices and with medical devices that use lasers.
• Accustomed to working with hospital operating room and surgery center protocols.
• Working knowledge of Service Max / CRM tools.
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

• approximately 30% overnight
• Territory:
  Southeast – Primarily NC

Imagine your career like never before with focused growth and development opportunities. Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

Find your impact at

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in…