Program Director, SSVF

Job Details

Job Location
: SSVF Carolinas - Durham - Durham, NC 27707

Position Type
:
Full Time - 40 Plus Benefits

Education Level
:
Master's Degree Obtained

Salary Range
: $93,000.00 - $95,000.00 Salary/year

Travel Percentage
:
Up to 25%

Job Shift
:
Day

Job Category
:
Veteran Services

The Program Director, SSVF, is responsible for the overall management and development of housing programs serving individuals who are homeless or at risk of homelessness within the program’s service areas. The PD facilitates day-to-day operations for participating households and referral processes, supported by the Assistant Director and Program Assistants.

Working in close partnership with the Vice President of the Carolinas Territory and the Director of Operations, the PD ensures service delivery, program direction, and grant compliance. This includes developing, implementing, and monitoring the operating budget to ensure responsible financial stewardship and resource optimization. Additionally, to initiate community-based initiatives that promote service network accessibility to unsheltered veterans. The PD provides strategic leadership and advocacy, promotes service accessibility, and coordinates wraparound support within the community.

The role includes operational oversight of all program functions, including recruiting, hiring, training, and supervising staff.

The Program Director ensures the program operates and delivers services in accordance with current policies and procedures, contract requirements, and federal, state, and local regulations. The position also functions to develop and implement systems that provide key linkages for clients—beginning at intake and assessment and continuing through to the attainment or maintenance of permanent housing in their home communities.

• Lead the planning, implementation, and continuous evaluation of Housing and Supportive Services programs, ensuring alignment with evidence-based practices and Veteran-centric care models.
• Serve as primary liaison between VOACC programs and funding/regulatory entities, including VA, HUD, and local Continuums of Care (CoCs), ensuring fluid and responsive communication.
• Ensure full compliance with federal, state, local, and contractual regulations, including SSVF program guidelines and CARF accreditation standards.
• Oversee program operations to ensure fiscal integrity, appropriate use of funds, and timely documentation of expenditures; report budget variances to the Vice President of the Carolinas.

• Conduct regular monitoring and annual evaluations of program activities using established performance frameworks; implement corrective actions to mitigate risk and enhance service quality.
• Provide data-driven recommendations to improve program outcomes and service delivery for Veterans and their families.
• Ensure timely and accurate reporting through HMIS and other required systems; oversee monthly repository uploads and quarterly submissions to SSVF and other funders.

• Recruit, onboard, and supervise qualified staff across multiple service locations, including Team Leads, Case Managers, and Housing Specialists.
• Ensure annual performance evaluations and professional development plans are completed for all Housing program staff.
• Facilitate ongoing training in trauma-informed care, suicide prevention, homelessness response, CPR, ethics, and VOACC policies; maintain comprehensive training records.

• Oversee intake prioritization and case assignment for high-acuity Veterans and families, ensuring timely access to services.
• Guide staff in delivering holistic, strengths-based services that promote housing stability, financial empowerment, health and wellness, and community reintegration.
• Ensure completion of initial assessments, three-month reassessments, and development of individualized Family Services Plans with measurable goals and follow‑up.

• Strengthen partnerships with CoCs, legal service providers, and community-based organizations to…