Facilities Manager

The Facilities Manager will handle the organization's day-to-day facility needs. This position will have an immediate impact on the efficiency of our operations and have long-term effect on our overall growth. The Facilities Manager, reporting to the Director of Operations, will play a key role in the Operations department by partnering with our Property Manager, performing hands on facilities maintenance and minor repairs, and contracting vendors to coordinate repairs, help identify risks and opportunities, anticipate future needs, and improve current processes and systems efficiencies.

The Facilities Manager will bring a commitment to, and a sense of pride in, maintaining campus to ensure staff and guests have a working environment that meets their day-to-day needs.

• General Responsibilities
• Serve as system administrator for various platforms while ensuring systems work together seamlessly to meet business needs.
• Perform hands-on facilities maintenance and minor repairs to ensure safe, functional, and well-maintained spaces.
• Assess maintenance needs and make informed decisions about when to complete work internally and when to coordinate with qualified vendors.
• Manage facilities vendors to ensure service contracts and work orders are carried out to scope, including reviewing invoices for timely and accurate submissions.
• Contribute to departmental budget planning while identifying cost-saving opportunities, ensuring efficient resource allocation.

• Manage the day-to-day maintenance in conjunction with Property Management, including serving as the first point of contact for emergency and/or after-hours issues.
• Collaborate with team members and external vendors to investigate and respond to issues, ensuring clear and proactive communication until remediation.
• Utilize strong collaboration skills to coordinate repairs and maintenance schedules with other departments. Effectively communicate complex issues, conclusions, and decisions orally and in writing.
• Conduct routine inspections of grounds, rooms, and furniture for needed repairs or renovations and fix minor issues in a timely manner.
• Continual monitoring of facility work orders to ensure issues are handled within a timely manner, including documentation regarding resolutions.
• Develop and maintain documentation, including user guides, problem logs, and preventative maintenance schedules. This may include drafting and implementing preventive maintenance schedules.
• Recommend maintenance, mechanical, electrical, and facility changes to promote efficiency, cost-savings, and enhanced security measures.
• Manage service tickets to identify issues, trends, and training opportunities.
• Support facility needs for staff, community, and partner meetings held on the campus.

• Ensure safety standards are followed throughout the facility. Manage emergency preparedness planning and monitoring operations to reduce hazardous conditions.
• Communicate workplace safety and protocols for team members.
• Oversee annual fire drills and safety evacuation protocols.

• Plan, facilitate, and participate in quality improvement projects to enhance processes and services.
• Engage in the onboarding and offboarding process for employees and other applicable stakeholders.

This role is an individual contributor position and does not include, nor is it intended to include direct supervision or management of facilities staff. The Facilities Manager does not work within a facilities team; rather, this role is embedded within the broader Operations team. “Management” in this context refers to oversight of faciliti es operations, vendor and contractor relationships, budgets, systems, and process management to ensure the safe, efficient, and effective functioning of organizational spaces.

• Bachelor's or Associate degree in Facilities Management or related field is desired OR High School Diploma and relevant training/years of experience in place of a degree

• 3-5 years of facilities management or maintenance experience.
• Experience supporting day-to-day facilities operations, including…