General Manager, Doughnut Factory Concord- NC - Comm; Concord, NC

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

The Plant Manageris responsible for every doughnut factory operation, including overseeing all aspects of production, sanitation, food safety, FDA compliance, maintenance, shipping and human resources. This involves developing a staff of professional employees, obtaining maximum profitability, and ensuring both customer and employee satisfaction. Additionally, this person is responsible for having a thorough understanding of production processes and maintaining a high level of quality products while maintain employee safety.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

• Supervising all the areas of the doughnut factory
• Ensuring positions are adequately staffed
• Ensuring that operations are run according to Krispy Kreme standards
• Ensuring that employees are doing their jobs safely and correctly
• Performing tasks assigned to absent employees
• Scheduling
• Other duties as assigned

Customer Service

• Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Serving as a role model for customer-first behaviors according to company standards
• Building a team of customer-focused employees through coaching and measurement
• Handling difficult customer situations professionally
• Handling any customer complaints/concerns
• Responding to customer inquiries on a timely basis
• Ensuring all products meet Krispy Kreme quality standards

Supervisory

• Supervising production, sanitation, maintenance and shipping operations
• Ensuring all loadout functions and delivery logistics are completed in a timely manner
• Ensuring all the physical property is in good condition

Production

• Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Understanding the production process and maintaining a schedule that guarantees high quality and output
• Understanding and implementing store quality control procedures, including standards
• Coordinating production schedules to meet customer demands and minimize labor hours
• Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc.
• Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

• Overseeing proper maintenance of production equipment, material handling equipment and all building and grounds.

Personnel

• Directing and developing employees, including: recruiting, training, scheduling, safety education, supervising, dispute resolution and firing
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development of exempt and non-exempt staff
• Communicating to store employees and enforcing all store policies, standards, and practices

Leadership

• Communicating and modeling company standards and policies
• Implementing efficiently and effectively directives from store, corporate, and divisional management
• Developing and maintaining store organization to promote efficient operations
• Interfacing with corporate office personnel

Accounting

• Managing expense budgets, including, profit and loss, etc.
• Completing required corporate reporting documentation, both financial and operational
• Managing company resources responsibly including, inventory control
• Protecting company assets
• Maintaining a resourceful budget and controlling all costs and expenses
• Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions

YOUR RECIPE FOR SUCCESS

• High school required, College degree a PLUS! (Operations, Supply Chain Mgmt or Engineering degree preferred)
• 5 + years of experience in a manufacturing environment, food or packaging experience preferred
• Knowledgeable in Food Safety and FDA compliance requirements
• Experience with sales, management, production, employee safety and customer…