Director of Residence & Housing

Position:
Director of Residence Life and Housing Department:
Student Life Status:
Full Time Position Summary

The Director of Residence Life and Housing provides strategic leadership and vision for the university's residential experience. This role is responsible for creating and sustaining a safe, caring, and vibrant living environment where students grow and thrive. The Director oversees residential education, housing operations, facilities coordination, policy development, and staff supervision. The Director manages a team of professional and student staff and works closely with campus partners to ensure a seamless and student-centered residential experience.

This position plays a key role in enhancing student retention and satisfaction through intentional residential programming, responsive operations, and nurturing environment focused on community and belonging.

• Lead the Department of Residence Life in setting goals, assessing outcomes, and enhancing overall program effectiveness
• Supervise professional and student staff, including Associate and Assistant Directors, Area Coordinators, Operations Coordinators, Community Managers, and Resident Assistants, with responsibility for training, performance evaluation, and professional development.
• Provide direction and oversight for housing operations including applications, assignments, move-in/move-out processes, damage billing, facility management, and key inventory.
  • Serve in 24-hour on-call rotation to provide crisis support for residential students and staff. Serve on the university’s Behavioral Assessment Team (BAT).
• Foster an environment that supports the university’s hallmarks of character, initiative, and calling.
• Prepare and manage the annual operating budget for the office and all residential facilities.

• Develop and implement housing policies, procedures, and contracts in alignment with institutional goals and legal standards.
• Provide leadership to professional and student staff in managing room assignments, room changes, housing contracts, roommate mediation, and housing cancellations.
  • Manage records utilizing housing management software (RMS Mercury, Starrez, etc.) and other student records management software systems (Trans Act, Colleague, Starfish, etc.).
• Collaborate with Facilities Management staff to ensure housing is prepared and ready before and throughout each semester for students and overall maintenance issues are addressed.
  • Ensure effective and responsive communication with students and families regarding housing processes and deadlines.
• Review housing policies, procedures, contracts, and software on an annual basis.
• Oversee departmental marketing efforts, including website content and social media.
  • Respond to complex housing inquiries and concerns from students, families, and campus partners.

• Work in partnership with admissions to strategically recruit new students to place into university housing.
• Collaborate with other university departments to enforce residence hall regulations and monitor student conduct in the residence halls.
• Serve as the liaison for Residence Life with departments and programs across campus.
  • Serve on University Faculty & Staff committees as requested.
  • Maintain a professional appearance and demeanor at all times.
• Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to; HIPAA, FERPA and other state and federal mandates.
• Other job related duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Master’s degree in higher education, student personnel or related field
• Five years’ experience of working in residence life on a college/university campus
• Experience in developing, implementing and assessing strategic goals, objectives, and outcomes
• Experience in a supervisory/administrative role

• Collaborative individual working with faculty and staff from a variety of university departments.
• Ability…