Digital Product Management Executive

• Define and own the vision, strategy, and roadmap for the branch servicing experience
• Lead transformation through AI-enabled capabilities, automation, and customer-focused innovation
• Drive end-to-end product development across customer and banker servicing journeys
• Establish and scale agile product management practices and operating models
• Partner with Branch Sales, Digital, Operations, Technology, and business leaders to simplify experiences and create integrated roadmaps
• Align investments and priorities across teams
• Lead and influence large matrixed teams
• Champion customer experience through customer insights, journey analysis, and continuous improvement
• Define and monitor performance metrics for customer outcomes, adoption, operational effectiveness, and business value
• Identify emerging technologies, customer trends, and industry opportunities
• Manage people and financial resources
• Develop a culture of talent development, accountability, collaboration, and continuous improvement
• Serve as executive owner for the branch servicing product portfolio and customer experience strategy
• Lead convergence of sales and service experiences across advice, sales, and servicing journeys
• Deliver solutions across a nationwide network of more than 4,100 branches and 38,000 branch team members
• Balance customer needs, business objectives, operational efficiency, and risk management
• Build and develop diverse, high-performing teams

Requirements

• 8+ years of Product Management, Product Strategy, Customer Experience, Digital Transformation, or equivalent experience
• 4+ years of management experience
• Significant experience in branch banking, retail banking, financial services, or customer servicing environments
• Experience leading agile product organizations and large-scale customer experience transformation initiatives
• Experience leading cross-functional initiatives across business, operations, technology, and digital organizations
• Proven track record of delivering measurable customer, operational, and business outcomes
• Deep understanding of branch banking, servicing operations, and omnichannel customer journeys
• Experience leveraging AI and emerging technologies to improve customer and employee experiences
• Strong executive presence and exceptional oral and written communication skills
• Ability to analyze and synthesize recommendations for complex business issues
• Ability to influence senior business, operations, digital, and technology leaders
• Experience leading large, matrixed organizations
• Strong strategic thinking, business acumen, and customer-centric decision-making
• Experience building and leading high-performing product organizations
• Experience with agile product management, customer journey design, and human-centered design methodologies
• Strong innovation mindset
• Ability to fulfill applicable risk and compliance obligations and follow Wells Fargo policies and procedures

Core Competencies

Demonstrates expertise in Product Management and Customer Experience, with a strong focus on AI-enabled transformation and agile methodologies. Proven ability to lead cross-functional teams and drive measurable outcomes in branch banking and financial services.

Highest-signal resume keywords

• Product Management
• Customer Experience
• Agile Methodologies
• Digital Transformation
• Branch Banking

ATS Optimization Keywords

Hard Skills

• Product Strategy
• Customer Journey Design
• Human-Centered Design
• Performance Metrics Monitoring
• AI Integration
• Operational Effectiveness
• Financial Resource Management
• Innovation Mindset
• Cross-Functional Leadership
• Risk Management

Soft Skills

• Exceptional Communication Skills
• Strategic Thinking
• Influencing Skills
• Collaboration
• Talent Development

Industry Keywords

• Financial Services
• Retail Banking
• Customer Servicing
• Omnichannel Customer Journeys
• Matrixed Organizations