Director, Revenue Operations

Reclaiming the American Dream, One Community at a Time

Inbound and Outbound Sales | Revenue Operations

Department: Delivery

Reports To: Vice President of Revenue Operations

Location
:
Within commute/drive able distance to one of our 10 US based Delivery Centers (AL, AR, KY, MO, NC, OK, SC, or TX)

Employment Type:
Full-Time, Exempt

Level: Director

Provalus is a U.S.

-based Business Process Outsourcing (BPO) and IT Outsourcing (ITO) company on a mission to transform communities from the inside out. Founded in 2017, we operate exclusively from rural American towns, hiring and training local talent — including veterans and high-potential individuals with no prior tech background — for lasting careers in technology, customer experience, and business services. Every delivery center we open represents a multi-million-dollar annual economic investment in that community.

We believe great talent exists everywhere, and we're building the career paths to prove it.

Provalus is seeking an experienced, hands-on Director to lead multiple sales (Inbound and Outbound) and revenue operations teams across our delivery center network. This is a builder's role: you will own the performance, structure, and day-to-day leadership of a combined organization of 100+ team members, spanning sales representatives, leaders, and revenue operations specialists. You will report to the VP of Delivery for Revenue Operations and serve as the operational backbone connecting frontline sales execution with the systems, data, and processes that drive predictable revenue growth.

The ideal candidate has led large, multi-team sales organizations before, is fluent in both people leadership and revenue operations discipline (forecasting, CRM administration, comp design, pipeline analytics), and is energized by Provalus's mission of building technology and sales careers in underserved communities.

• Team Leadership:
  Lead, manage, and scale multiple sales and revenue operations teams simultaneously, with direct and indirect oversight of 100+ team members through a layer of frontline managers and team leads.
• People Development:
  Hire, coach, and develop frontline sales and revenue operations leaders; build succession plans and career pathways consistent with Provalus's talent-development mission.
• Sales Performance:
  Own sales performance across assigned teams including pipeline generation, conversion rates, quota attainment, and revenue targets drive
• Revenue Operations:
  Direct the revenue operations function, including CRM administration and data hygiene, lead routing, sales forecasting, pipeline reporting, and quota/comp plan administration.
• Reporting & Analytics:
  Build and maintain dashboards and KPI reporting that give executive leadership real-time visibility into pipeline health, team productivity, and revenue attainment across all managed teams.
• Process Design:
  Design and continuously improve sales playbooks, call scripts, QA standards, and operating cadences (daily huddles, weekly forecast calls, monthly business reviews).
• Cross-Functional Partnership:
  Partner closely with Marketing, Finance, Client Services, and Talent Acquisition to align compensation, staffing plans, and client delivery commitments with revenue goals.
• Systems & Tools:
  Evaluate and administer the sales technology stack (CRM, dialer, desktops, engagement, and reporting tools), driving adoption and identifying opportunities for automation and efficiency.
• Workforce Planning:
  Manage staffing plans, workforce scheduling, and headcount growth in partnership with Workforce Management to ensure delivery centers are appropriately resourced against demand.
• Compliance & Quality:
  Ensure sales practices and revenue operations comply with client contractual requirements, company policy, and applicable regulations.
• Culture Ownership:
  Champion Provalus' mission and values on the floor, fostering a culture of accountability, growth, and community pride within a large, distributed team.

• 8+ years of progressive experience in sales leadership and/or revenue operations, including at least 4 years managing leaders within a multi-team organization.
• Demonstrated experience directly or indirectly leading teams of 100 or more employees, ideally within a call center, BPO, or high-volume sales environment.
• Strong command of revenue operations fundamentals: CRM administration (Salesforce, Hub Spot, or similar), sales forecasting, pipeline management, and…