Lab Services Manager

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise –
So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

• Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
• Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
• Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
• EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
• FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

The Lab Services Manager is responsible for the day-to-day management and operational oversight of the laboratory, ensuring efficient workflow, high-quality testing, regulatory compliance, and exceptional customer service. This role leads all daily laboratory operations, including staffing, scheduling, productivity, quality systems, safety, customer communication, and operational performance.

The Lab Services Manager serves as the primary operational leader for the site and is accountable for maintaining a high-performing laboratory environment that consistently delivers accurate, timely, and compliant microbiological and/or chemical testing services. This position partners closely with laboratory leadership, quality, and cross-functional teams to drive operational excellence, employee engagement, continuous improvement, and customer satisfaction.

The Lab Services Manager is expected to lead with accountability, professionalism, and a strong service mindset while supporting the Company’s purpose, mission, and values.

Purpose: So the world can trust in what it consumes.

Mission: Partner with customers to deliver innovative scientific solutions and expertise.

Values: Start with the customer, commit to safety and quality, drive to deliver, act with integrity, and support the team.

• Manage and oversee all day-to-day laboratory activities, workflows, staffing, and operational priorities.
• Coordinate laboratory schedules and staffing coverage to support workload demands and turnaround time commitments.
• Conduct daily operational meetings or huddles to align priorities, staffing, workflow, and customer expectations.
• Monitor laboratory productivity, sample flow, testing backlogs, and operational performance metrics.
• Ensure operational resources, supplies, equipment, and staffing are effectively utilized.

• Ensure compliance with ISO/IEC 17025 standards, company quality systems, SOPs, and safety requirements.
• Maintain audit readiness and support all internal, external, and customer audits or inspections.
• Reinforce adherence to laboratory safety procedures, PPE requirements, and sanitation standards.
• Ensure laboratory equipment is maintained, calibrated, and functioning properly.
• Support investigations involving deviations, nonconformances, customer complaints, and corrective actions.

• Serve as an operational point of contact for customer service issues, turnaround concerns, and laboratory coordination needs.
• Ensure accurate and timely communication with customers regarding operational updates and service expectations.
• Support delivery of consistent, high-quality laboratory…