Front End Coach

Position Summary

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts by providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.

Manages and supports customer service initiatives, including community outreach programs, ensuring customer needs, complaints and issues are successfully resolved. Develops and implements action plans to correct deficiencies, providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring associates, assigning duties, setting clear expectations, providing associate recognition and communicating expectations consistently, and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports the company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.

Acts with integrity, maintaining and promoting the highest standards of integrity, ethics and compliance, modeling Walmart values, supporting and fostering a culture, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, creating a sense of belonging, eliminating waste, and participating in local giving.

Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where and when customers shop, and applying the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balances short and long-term priorities and considers customers, fellow associates, shareholders, suppliers, business partners and communities when making plans.

Strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, adopting new technologies and supporting others through change.

• Lead and develop teams effectively through teaching, training and listening.
• Communicate and collaborate across all levels regarding store operations and technology initiatives.
• Introduce and lead company change efforts, providing clear expectations and guidance.
• Model exceptional customer service standards following the One Best Way (OBW) service model.
• Manage and support customer service initiatives and community outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies.
• Drive financial performance by reviewing PL statements and managing budgeting, forecasting, and expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Supervise and develop associations through hiring, training, mentoring, and recognition.
• Coordinate job-related activities, build accountability, and measure progress.
• Ensure compliance with company policies, ethics, and the Open Door Policy.
• Build high-performing teams that…