Order Fulfillment Associate

Benefits

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from the sales floor to a staging area, using a handheld scanner to verify merchandise counts and update locations, and operating equipment. As an Omni Experience Ambassador you will work within all digital initiatives including BOPIC, Curbside, Express Pay, and Ship from Club.

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilizes a handheld scanner device to pick orders from the sales floor.
• Verifies merchandise using a handheld scanner device.
• Moves merchandise from the sales floor to a staging area.
• Communicates problems with inventory and/or equipment and reports expired or short‑dated items included on pick lists.
• Communicates with the club team when merchandise needs to be replenished.
• Works with the team to have merchandise pulled from a reserve area when possible to avoid sales‑floor replenishment.
• Ensures all orders are picked in a timely manner to meet productivity requirements.
• Works with a high level of urgency to meet deadlines and key performance indicators.
• Follows operational efficiencies, processes, and productivity standards, adhering to established SOP for BOPIC, Curbside, and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on performance when metrics are not met.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and determines how to handle them (via DDR or Membership desk).
• Maintains all club policies and procedures, including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping. Continuously requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Usually in a comfortable environment surrounded by moving machinery and/or loud equipment.

There may be exposure to temperature extremes when pulling refrigerated orders. There may be occasional exposure to company‑approved cleaning agents.

The pay range for this position is $17.25 - $20.70. In accordance with the Pay Transparency requirements, this represents a good‑faith estimate of the compensation range for this position. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI‑generated responses.