Retail Field Floral Support

Job Description

The Retail Field Floral Support plays an important role in helping our retail floral departments thrive by coaching, training, and developing Floral Managers, Floral Designers, and Floral Associates across assigned stores. Working closely with retail teams, this role helps strengthen operational excellence by reinforcing merchandising standards, product quality, floral care, presentation, sanitation, and customer service while assessing department performance, supporting continuous improvement, and helping stores achieve their sales and profitability goals.

Essential Functions

• Reinforces compliance with established company policies, procedures, and standards.
• Clearly communicates company directions, initiatives, and expectations with field teams, Floral Managers, and peers.
• Provides data analysis, reporting, training, and support for assigned stores, including:
• Provides guidance to Floral Managers with labor scheduling and ensures assigned
• stores are properly trained and utilizing the labor scheduling system according to company standards.
• Assists Floral Managers in achieving and maintaining company expectations for customer service and operational controls, as measured through service program results and customer feedback.
• Ensures consistent follow through with all training guidelines.
• Assists with updating training materials.
• Follows up on training and provides ongoing support for newly placed Floral Managers.
• Analyzes floral financial and performance reports and assists Floral Managers in identifying opportunities to minimize costs and improve department performance.
• Supports the execution and communication of company programs, initiatives, and tactics that support Floral strategies and programs.
• Communicates suggested process and procedure improvements to the Merchandising team.
• Provides leadership with assessments of Floral Management and overall Floral Operations.
• Assists with new store openings.
• Leads and assists Floral Managers in planning and organizing Floral Departments for special events, including Holiday Walks, leadership visits, training seminars, and other business events by supporting staffing, training, equipment, and supply readiness.
• Conducts Floral Checklist reports during store visits and follows up with underperforming stores.
• Maintains open communication across teams while encouraging the sharing of ideas and suggestions.
• Maintains a strong working knowledge of Floral departments and company Floral programs.
• Assists with special projects as assigned by Supervisor.
• Leads by example while promoting cooperation, teamwork, and professionalism.
• Communicates regional initiatives and goals to Floral leadership to ensure alignment with company goals.
• Communicates and supports the implementation of new company initiatives and technology changes.
• Performs other duties as assigned

Skills and Qualifications

• Bachelor's degree (B.A. or B.S.) from a four-year college or university preferred.
• One of the following experience combinations is required:
• Minimum of 1 year of corporate or regional-level merchandising or sales experience within a consumer packaged goods business, or
• Minimum of 2 years of corporate or regional-level merchandising experience, or
• Minimum of 2 years of retail management experience.
• Proficient in Microsoft Office and general business software, including Word, spreadsheets, internet applications, and database systems.
• Strong communication skills with the ability to effectively communicate with retail teams, leaders, and cross-functional partners.
• Adapts to changing situations and shifting business priorities.
• Strong understanding of merchandising, customer service, inventory, and retail operations.
• Takes ownership of personal growth and development.
• Strong organizational skills with the ability to manage multiple stores and priorities.
• Comfortable analyzing operational and performance data to identify improvement opportunities.
• Valid driver's license and ability to travel regularly throughout the assigned territory.

Travel

Frequent weekly travel is required throughout the assigned North Carolina territory, including:

• Greensboro
• Winston Salem
• High Point
• Raleigh
• Durham
• Chapel Hill
• Pinehurst
• Goldsboro
• Greenville
• New Bern
• Morehead City

Candidates should reside within either the Triad (Greensboro, Winston Salem, High Point) or