Parts Lead

Find Your Career With Lift One

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

Lift One invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at Lift One and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with Lift One.

The Parts Lead is responsible for front line customer service in a variety of parts and service areas and for assisting the Service Department in identifying, acquiring, and invoicing all parts to work orders. Responsibilities include parts research, sourcing, data entry, and various administrative duties, all while maintaining a high level of customer service. This role will be expected to drive parts sales by identifying new customer opportunities, reaching out to dormant accounts, and promoting key product lines.

This role is proactive and customer focused.

• Monitors daily parts sales activity to ensure timely follow-up on open quotes, and sales documents.
• Provides ongoing training to all parts personnel on parts sales and comprehensive company knowledge.
• Develops and implements aftermarket parts sales strategies and opportunities.
• Reviews and monitors parts related reports on a daily basis.
• Oversees inventory control within the main warehouse.
• Researches and processes customer parts orders accurately and efficiently.
• Files and tracks parts warranty claims.
• Processes vendor returns and credit requests.
• Fulfills parts requests for the service department.
• Manages physical inventory through cycle count programs.
• Reviews and approves invoices for processing.
• Trains and mentors new parts specialists and warehouse personnel.
• Manages remote stock locations, consignments, customer locker stock, and related inventory programs.
• Identify and contact potential new customers via phone, email, and site visits.
• Target equipment owners not currently buying parts from your company.
• Analyze existing service-only or rental-only customers for parts opportunities.
• Develop relationships with low-spend and inactive accounts.
• Monitor customer buying behavior to identify declines and take recovery actions.
• Drive adoption of aftermarket programs
• Execute marketing campaigns (oil/filter bundles, seasonal kits, customer stocking programs).
• Work closely with parts specialists to ensure smooth transitions from prospecting to fulfillment.
• Coordinate with field technicians and service department to identify opportunities.
• Train new parts specialists soft skills and customer engagement.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

• High school degree or equivalent
• 3+ years of experience in parts environment, with focus on customer service/support highly preferred
• Must have ability to identify/source replacement parts (OEM or parts that are comparable to OEM supplied components).
• SAP experience is a plus
• Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Driving is an essential…