Global Hatchery, Commercial Support Lead

Position Responsibilities:

• Provide high-level commercial support for annual gross revenue and margin targets within budgeted expenses.
• Drive new business growth and customer retention within assigned accounts (Embrex, Hatchery Vaccines, VMD).
• Partner with local market Poultry/Bio Device Business Unit Managers to develop strategies, identify key customers, and business opportunities.
• Deliver Hatchery portfolio product training to local teams.
• Support alignment with the Global Bio Devices strategy; coordinate Bio Devices commercial activities in assigned markets/regions.
• Promote and support lease, sales, and package programs for Hatchery Vaccines, Bio Devices, Parts, and Services.
• Manage monthly/quarterly/annual Bio Devices portfolio forecasting.
• Lead complex-level customer communications regarding products and services.
• Develop account plans; maintain customer knowledge and use Hatchery Database and CRM tool.
• Maintain internal communications with Customer Service, Veterinary Services, Marketing, market commercial teams, and Global Hatchery Operations; build industry network.
• Prepare industry/customer/sales/competitive reports; build customer loyalty; provide marketing plan feedback.
• Provide proactive guidance for Operating Plan development and execution.

• Bachelor’s degree in Agricultural Sciences, Life Sciences, Agribusiness, Business, or related field.
• 7+ years in poultry/animal health/agriculture/related industry.
• 4+ years commercial/customer-facing experience.
• Bilingual in English/Spanish.

• Highly developed interpersonal skills; 7+ years Bio Device experience.
• Business acumen; strong oral/written communication.
• Ability to manage multiple tasks;
  Microsoft Office (Excel, Word, PowerPoint, Project).
• Attention to detail; teamwork.
• Ability to respond to common customer/regulatory inquiries or complaints.

• Field role; travel overnight ~50%; valid driver’s license and clean driving record.
• Work in animal environments and cGMP/Human Flu Vaccine Production facilities; located in supported Region.

• Base salary range: $140,000–$220,000; eligible for short- and long-term incentives; 401(k) with match/profit sharing; healthcare/insurance from day one; 4 weeks vacation.