National Field Service Supervisor

• Oversee the safety, performance, and daily operations of the Field Service team
• Lead, train, mentor, and support Field Service Technicians
• Monitor field operations and ensure safety compliance
• Conduct field safety audits and training sessions
• Oversee material orders, on-time delivery, and schedule adjustments
• Guide technicians in diagnosing product failures, damage, and workmanship issues
• Ensure field work meets company quality standards
• Assist with on-site repairs, evaluations, and inspections
• Maintain documentation of service activities
• Prepare detailed customer reports with photos, issue descriptions, and product identification
• Ensure timely resolution of customer issues and maintain customer satisfaction
• Liaise between customers and the field service team
• Review team expense reports bi-weekly
• Attend and document water testing and resolve identified issues
• Ensure readiness of tools, equipment, and materials
• Conduct regular site visits and provide team oversight through air and ground travel

• High School Diploma or GED required
• Must reside within reasonable commuting distance of a major commercial airport
• Preferably located within VPI core service regions:
  Seattle, Portland, San Francisco Bay Area, Los Angeles Area, Denver, Charlotte, Washington DC, Dallas, or Boston
• 5-10 years of experience in the vinyl window/door industry or manufacturing
• Valid driver's license with a clean DMV record
• Proficiency with hand tools, including drills, saws, levels, and tape measures
• Knowledge of window, door, glass, and glazing repair methods
• Ability to work independently with minimal supervision
• Strong problem-solving skills
• Demonstrated customer service experience
• Clear, concise communication skills
• Ability to guide and mentor a technician team
• Strong multitasking and organizational abilities
• Ability to prioritize customer needs and company requirements
• Ability to remain calm and de-escalate conflicts
• Experience using office equipment including laptop, phone, and iPad
• Ability to apply specialized repair procedures
• Proficiency with Office 365, Cantor, SharePoint, UKG, Autodesk, My Apps, and Concur
• Ability to work at heights above 50 feet using MEWP, scaffolding, or boom lifts
• Ability to lift up to 75 pounds regularly
• Willingness to travel frequently and work frequent overtime

Demonstrates expertise in overseeing field service operations, ensuring safety compliance, and maintaining high-quality standards in the vinyl window and door industry. Proficient in mentoring technicians, resolving customer issues, and utilizing various tools and technologies to enhance service delivery.

• Field Service Management
• Vinyl Window/Door Industry Experience
• Safety Compliance Audits
• Customer Service Excellence
• Proficiency with Hand Tools

• Field Service Operations
• Window, Door, Glass, and Glazing Repair Methods
• Specialized Repair Procedures
• Office 365 Proficiency
• Cantor
• Share Point
• UKG
• Autodesk
• MEWP Operation
• Lifting Up to 75 Pounds

• Problem-Solving Skills
• Clear Communication Skills
• Mentoring Abilities
• Multitasking
• Organizational Abilities

• High School Diploma or GED
• Valid Driver's License

• Field Service Team
• Safety Compliance
• Customer Satisfaction
• Material Orders
• On-Site Repairs
• Site Visits
• Water Testing
• Expense Reports

• Hand Tools
• Laptop
• Phone
• IPad
• Concur