Maintenance Tech

New Urban Residential is seeking a Maintenance Technician to support multiple multifamily communities in the Durham, North Carolina market. The Maintenance Technician performs service requests, unit turnover work, preventive maintenance, and general repairs across an assigned portfolio of communities, traveling between sites as directed by management. The position requires strong technical competency across heating, ventilation, and air conditioning systems, plumbing, electrical systems, appliances, and general carpentry, along with the judgment and independence required to work across several locations with limited direct supervision.

This is an individual contributor position. The Maintenance Technician does not supervise staff.

• Complete resident service requests across all assigned communities within twenty-four hours of receipt whenever practicable, and communicate status directly to the community manager when a request cannot be closed within that window.
• Diagnose and repair heating, ventilation, and air conditioning systems, plumbing systems, electrical systems, appliances, drywall, flooring, doors, locks, windows, and general carpentry items.
• Respond to property emergencies, including fire, flood, and loss of heat or cooling, in accordance with all company safety rules and the assigned on-call rotation.
• Escalate any repair that exceeds the scope of the position, requires a licensed trade, or is expected to exceed the approved expense threshold to the Maintenance Supervisor before proceeding.

• Inspect vacant apartment homes and complete all work required to deliver each unit in move-in condition, including punch list items, painting coordination, appliance replacement, and final quality inspection.
• Meet assigned unit turnover throughput targets across the multi-site portfolio as set by the Maintenance Supervisor, and confirm that every unit is genuinely ready at the time it is marked complete in the property management software.

• Perform routine scheduled inspections at each assigned community, including air conditioning compressors, roofs, stairs, parking areas, laundry facilities, trash enclosures, walkways, and exterior lighting. Confirm that all exterior walkways and stairs surrounding the buildings are free of hazards.
• Participate in weekly property inspections with the community manager at each assigned site and contribute to the ongoing preventive maintenance and immediate repair list.
• Maintain the cleanliness, organization, and monthly inventory of all storage areas and maintenance shops at each assigned community. Confirm proper storage of all chemicals in accordance with manufacturer and company guidelines.
• Maintain the assigned equipment inventory list and report damaged or missing company equipment to the Maintenance Supervisor immediately.

• Travel between assigned communities in the Durham market on a daily or weekly basis as directed. The Maintenance Technician is responsible for providing personal transportation for all in-market travel and will be reimbursed for mileage in accordance with company policy.
• May be required to travel to other New Urban Residential communities in North Carolina to provide coverage support.
• Manage time, materials, and route sequencing across assigned communities in order to meet service request and turnover commitments at every site.

• Maintain daily record keeping for the refrigerant replacement log and, where applicable in accordance with all city, county, state, and federal guidelines.
• Maintain the Material Safety Data Sheet notebook at each assigned community with current information on all products in use.
• Assist the community manager in maintaining accurate records of newly installed appliances and equipment by unit number.
• Perform daily updates to the property management software as directed by the community manager.
• Implement and follow all safety standards described in the New Urban Residential employee manual, including the use of all required personal protective equipment.

• Report to work on time in a neat and professional appearance and, where provided by the company, in uniform with required safety accessories.
• Be courteous and professional with residents, coworkers, and vendors at all times.
• Assist the management staff with resident social activities and the posting of…