Case Manager_NE-NSC_-Family Shelter

Job Title:

CASE MANAGER PATHWAY OF HOPE

Reports To: Shelter Director

Location: Concord, NC

Provides crisis intervention and case management services to clients in residence at the Concord Shelter and Pathway of Hope. Plans, develops, and controls the day‑to‑day operations of the shelter. Guides and assists clients in developing measurable steps to address causes of homelessness, identifies and advocates with community resources for successful completion of service plans, and utilizes student interns to assist clients.

Supervises daily activities of all monitors, ensuring compliance with program and other organizational policies and procedures.

Provides crisis intervention services and conducts comprehensive assessments to identify causes, needs, and strengths. Develops service plans, determines individualized lengths of stay, identifies community resources, instructs volunteers, checks work for accuracy, and evaluates client progress. Conducts training, guidance, and evaluation of student interns. Maintains required documentation, adheres to confidentiality standards, exercises good judgment, and collaborates with shelter staff. Assists with statistical and progress reports and maintains up‑to‑date knowledge of program changes per Salvation Army policies.

Assists with community services and social service work on special or seasonal projects and performs other related duties as required.

Computer, typewriter, photocopy machine, calculator, facsimile machine.

Education and Experience: Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.

Licenses and

Certifications:

None.

Knowledge, Skills, and Abilities:

• Knowledge of principles and practices of social service case management.
• Knowledge of social service resources and agencies in the community.
• Knowledge of effective communication and motivation practices.
• Ability to develop program plans and goals based on client needs.
• Ability to evaluate client progress toward program goals.
• Ability to work with the public of all types of behaviors.
• Ability to interview clients and obtain pertinent information.
• Ability to prepare and maintain accurate case notes and client records.
• Ability to plan, organize, and prioritize work to meet quality standards and deadlines.
• Ability to build and maintain effective professional relationships with clients and community agencies.

Mental and Physical Abilities: Ability to meet attendance requirements; read, write, and communicate in English; communicate clearly both orally and in writing; think clearly and quickly to maintain control of client caseload; work efficiently on multiple cases simultaneously without frustration or disorganization; limited physical effort requirements (less than 25 lbs for 5‑10% of work time); duties usually performed seated.

Working Conditions: Work is performed in a normal office environment with little or no physical discomfort from weather changes or noise, dust, dirt, etc. Employees recognize that The Salvation Army is a church and agree not to undermine its religious mission.