Case Manager_NE-NSC_603-Family Shelter

Job Description

Posted Tuesday, August 11, 2026 at 4:00 AM

CASE MANAGER PATHWAY OF HOPE

REPORTS TO:

SHELTER DIRECTOR

CONCORD, NC

Provides crisis intervention and case management services to client in residence at the Concord Shelter and Pathway of Hope Clients. Plans, develops and controls the day-to-day operations of the shelter. Guides and assists clients in developing measurable steps to address their causes of homelessness. Identifies and advocates with community resources to assist clients in successful completion of the service plan. Utilizes student interns for assisting clients in the successful completion of the service plan.

Supervises the daily activities of all monitors. Ensures compliance or program with the other organizations policies and procedures.

Provides crisis intervention service to clients as needed; conducts comprehensive assessments with clients to identify the cause of the client’s homelessness, needs and strengths. Develops a service plan to address issues identified in the assessment. Guides and assists clients in developing concrete, measurable steps necessary for successful completion of their service plan. Based on the Service Plan, determines individualized length of stay in the shelter for clients;

identifies community resources that will assist clients in the successful completion of the service plan; instructs and trains volunteers in proper methods and procedures; checks and approves work for accuracy, completeness, and timeliness. Identifies community that will assist clients in the successful completion of the service plan; advocates with the community resources to secure service that will assist clients in planned goals and objectives.

Evaluates and measures clients progress toward their successful completion of the goals and objectives identified in the service plan. Conducts training, guidance, and evaluation of student interns that have been assigned to the shelter by the Director. Maintains all required documentation to meet The Salvation Army, federal, and funding sources guidelines. Adheres to the strictest professional confidentiality standards in regards to clients and client information;

abides by The Salvation Army policies and procedures. Exercises good judgement and appropriate problem-solving techniques relating to concerns and disputes which may arise from shelter clients. Cooperates with Director in all matters pertaining to services of clients; participates in weekly supervision to discuss cases with Shelter Director; collaborates with Shelter monitors and kitchen staff in matters relating to managing shelter clients.

Maintains conservation of all Salvation Army resources. Assists the Director in the preparation of all statistical and progress reports presented to the Commanding Officer, advisory organizations, annual reports, United Way grants and contract agencies, and The Salvation Army Divisional Headquarters. Maintains up-to-date knowledge of all program changes and requirements per Salvation Army policies.

Assists with community services as needed. Assists in performing social service work for special or seasonal projects. Performs other related work as required.

Computer Typewriter Photocopy Machine Calculator Facsimile Machine

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

None.

Knowledge of the principles and practices of social service case management. Knowledge of social service resources and agencies in the community. Knowledge of effective communication and motivation practices. Ability to develop program plans and goals based on client's needs. Ability to evaluate the client's progress toward program goals. Ability to work with the public encompassing all types of behaviors. Ability to interview clients and to obtain pertinent information.

Ability to prepare and…