Architect Sr - ServiceNow & Platform Architecture

Job Summary

This role is part of a larger enterprise architecture and technology delivery team focused on designing and implementing solutions that address critical business needs and opportunities. The position is responsible for translating business requirements into practical, scalable technical architectures, spanning application, integration, data, and infrastructure domains, while ensuring non‑functional requirements such as supportability, resiliency, performance, and security are met. The role requires a balance of strategic architectural thinking and hands‑on technical execution, with direct involvement in design, deployment, and operational support.

• Translate specific business requirements into end‑to‑end technical solution architectures, including:
• Application architecture
• Integration architecture
• Data architecture
• Non‑functional requirements (availability, resiliency, security, maintainability)
• Develop and apply architecture patterns and technology standards aligned to enterprise strategy, including application and integration patterns, data center and platform architecture, computing paradigms and technology ecosystems
• Provide architecture services supporting both current‑state optimization and future‑state planning

• Serve as a senior architecture resource supporting AEP’s on‑premise Service Now platform and CMDB
• Perform platform and solution architecture activities, including estimation and planning; technical design and development guidance; requirements definition and design reviews; integration architecture with external platforms and systems
• Ensure Service Now solutions align with enterprise architecture standards, operational models, and downstream dependencies

• Provide hands‑on systems engineering, troubleshooting, and operational support across the Service Now ecosystem and supporting platforms
• Support Tomcat application servers, Java application stacks (JSWs, JVMs), Oracle databases, MID servers
• Support and troubleshoot across required operating environments:
  Linux, Windows, AIX
• Partner closely with infrastructure, application, database, and security teams to diagnose and resolve complex platform and performance issues

• Bachelor’s degree in computer science, engineering, or related technical field is required
• 6 years of relevant work experience is required; an equivalent combination of education and related experience may be considered

Base Salary $98,993.00 - $ per year. In addition to a competitive compensation, AEP offers a comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.

Compensation Grade: SP20-008

Compensation Range: $98,993.00 - $

The Physical Demand Level for this job is: S – Sedentary Work:
Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship, including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.