CEN Member Engagement Assistant

Job Summary

Under the direction of the Member Services Manager, the Member Engagement Assistant will support the execution of projects and programs that provide support and services to member organizations and projects that increase member engagement and develop CEN's operational processes.

Search #: 499569

Work type: Full-time

Location: UConn Hartford

Categories: Administrative Services

• Member service requests
• New member development, sales, and onboarding
• Marketing, communications, and publicity
• Member engagement events, programs, and coordination of member advisory councils
• CRM system development
• Project management

The successful candidate will bring a bachelor's degree in a related field and up to two years’ experience in marketing, event planning, and/or communications role having demonstrated abilities to work effectively in a fast paced, entrepreneurial, technology-based environment.

The Connecticut Education Network (CEN) is Connecticut’s trusted internet partner, committed to our member community and its success. By honoring this commitment, we have grown the member customer network and maintained our reputation as one of the most valued and secure Internet Service Providers serving CT for over 20 years. Join CEN to discover a culture that is rooted in innovation and thrives on collaboration.

Imagine loving what you do, where you do it, and contributing to mission and vision that provides unprecedented value to CT.

• P1: $46,989 $ 61,085
• Final salary will be based on the successful candidate's background and experience.

• Defined contribution with employer match or defined benefit program retirement options
• Excellent and affordable healthcare options
• 35-hour work week
• 22 paid vacation days per year, in addition to paid sick leave and 13 paid holidays
• Annual merit increase program, contractually based
• Employee and dependent tuition waivers
• A highly desirable work environment and work-life balance

• Working with the MS team, supports the planning and execution of the annual Member Conference and Cyber Nutmeg events including venue, logistics, schedule, budget, materials, sponsor ships, and all other necessary resources.
• Provides direct set-up, support, and maintenance of event planning and delivery platforms, e.g. Cvent.
• Supports the planning and execution of advisory council meetings, events, and activities including but not limited to CEN's Engagement and Development Advisory Council, Service Management Advisory Council, and Connecticut Higher Education Roundtable for Information Security.
• Assists in identifying, planning, and executing additional member engagement projects and events to promote CEN products and services.
• Supports the scheduling and planning for CEN’s participation at conferences and events of member affiliate groups (e.g. CCM, CLA).
• Performs related work as required.

• Develops cost effective promotional strategies and media materials to attract relevant audiences and generate engagement in CEN services and events.
• Prepares member email communications and promotions.
• Creates social media campaigns to build CEN's following.
• Identifies and prepares CEN website updates and enhancements.
• Collaborates with team members to prepare CEN collateral marketing and promotional materials.
• Assists in the drafting of CEN reports.
• Identifies additional marketing and promotional platforms to build member participation in CEN events and engagement activities.
• Participates in team projects to develop enhanced member engagement and communications.
• Performs related work as required.

• Provides direct support for the building and maintenance of member account databases.
• Assists other MS team members in the preparation of quotes, bid responses, documentation, standard operating procedures (SOP), requisitions, projections, presentations, and reports.
• Performs related work as required.

• Communication:
  Demonstrates effective oral and written communication skills including the ability to digest, analyze, organize, and present topics…