Administrative Coordinator; Office, Calls, Patient Triage, Referral - HomeCare

Administrative Coordinator (Office, High-Volume Calls, Patient Triage, Referral) - Home Care

Work where every moment matters. Every day, over 40,000 Hartford Health Care colleagues come to work with one thing in common:
Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as an Admin Coordinator. Hartford Health Care at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient.

As part of Hartford Health Care, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients' families.

The Home Health & Hospice Administrative Coordinator is responsible for front-office operations, communication flow, and administrative support within the home health agency. This role ensures efficient call management, appropriate triage of patient and referral needs, and timely coordination of office and clinical supply ordering processes. The position requires strong knowledge of home care operations, HCHB/Epic EMR systems, and a high-level of organization and customer service.

Serves as the first point of contact, professionally managing high-volume calls by promptly answering, assessing caller needs, routing inquiries accurately, and ensuring clear message documentation and timely follow-up. Provides comprehensive administrative support to operations and clinical leadership by maintaining organized office systems, facilitating effective communication, supporting coordination across intake, scheduling, and clinical teams, and ensuring efficient and operational continuity across departments.

Manages office and clinical supply inventory by proactively ordering, tracking usage trends, and coordinating timely availability of resources to support operational and field staff needs Effectively utilizes Homecare Homebase (HCHB) and Epic EMR systems to navigate patient records, support documentation workflows, and assist staff with basic EMR-related administrative needs Coordinates invoice processing and vendor communications by ensuring accurate documentation, timely submission and tracking of clinical supply invoices, and proactive resolution of order, delivery, and billing discrepancies Perform other related duties as required

Qualifications

• Education:
  
  HS Diploma Required. Associate degree in Healthcare Administration Management or related field preferred.
• Experience:
  
  Demonstrated prior experience in a similar role required. 1-3 years of experience preferably in Home Care preferred.
• Knowledge
  • Knowledge of home health and hospice operations, including intake, scheduling, and clinical workflows
• Understanding of healthcare compliance standards, including HIPAA and patient confidentiality requirements
• Familiarity with electronic medical record (EMR) systems such as Homecare Homebase (HCHB) and Epic
• Knowledge of office administration practices, including supply management, vendor coordination, and invoice processing
• Skills
  • Strong customer service skills, with the ability to deliver a professional, responsive, and empathetic experience
• Excellent attention to detail and accuracy in documentation, data entry, and administrative processes
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment

We take great care of careers. Hartford Health Care at Home is part of Hartford Health Care, a system that includes 7 acute care hospitals, a comprehensive Behavioral Health Network, Senior Services, and an extensive Medical Group network. Hartford Health Care's unified culture enhances access, affordability, equity and excellence. Its care-delivery system of more than 40,000 colleagues— in more than 500 locations serving 185 towns across Connecticut offers unparalleled expertise-touching more than 23,000 lives every single day.

Here you'll learn, grow, and contribute to healing and health as part of one of Connecticut's premier health systems. No matter where you work in the Hartford Health Care system, you're connected to the team that's redefining care. Start here, where every moment matters.

Regular Standard Hours Per Week: 40

Schedule:

Full-time (40 hours)