Compliance Specialist, Administrative​/Clerical

JOB SUMMARY

The Office of the Registrar at the University of Connecticut invites applications for a full-time, permanent Registrar Specialist (P3) position. Reporting to an Assistant Registrar, this role is responsible for managing multiple high-level, detail-oriented projects focused mainly on audit, compliance, and operational support while delivering exceptional customer service in a high-volume environment. The successful candidate will demonstrate the ability to work with accuracy, efficiency, and professionalism in a fast-paced and dynamic setting.

• Review, analyze, and update departmental processes, documentation, and data systems (including student information systems, financial reporting, and research protocols) to ensure regulatory compliance.
• Research, interpret, and apply complex federal, state, and institutional regulations; assist in the development and revision of university policies and procedures to reflect regulatory changes and improve operational efficiency.
• Review and process voluntary and involuntary student separations to ensure accurate and compliant administration.
• Enter, review, and maintain student data in People Soft and National Student Clearinghouse systems; collaborate with Financial Aid to ensure accurate reporting to the National Student Loan Data System (NSLDS).
• Review National Student Clearinghouse reports for accuracy and compliance; collaborate with campus partners to troubleshoot system issues and perform analysis, testing, and validation.
• Assist in establishing, documenting, and maintaining internal timelines and procedures for enrollment reporting to ensure compliance with NSLDS guidelines.
• Provide guidance, technical assistance, training, and outreach to faculty, staff, and stakeholders regarding compliance requirements and best practices.
• Manage and maintain student records in accordance with FERPA, record retention standards, and applicable federal, state, and institutional regulations.
• Independently manage short- and long-term special projects, leveraging technical expertise and comprehensive knowledge of Registrar operations and systems.
• Research archived records and historical documentation to support internal and external inquiries related to catalogs, bylaws, and record-keeping regulations.
• Test system upgrades, patches, and enhancements related to student records data; develop and update procedural and technical documentation.
• Deliver high-quality customer service to students, faculty, staff, and the public via phone, email, and in-person interactions in a high-volume environment.
• Provide operational support to the Registrar’s Office, including processing registration requests, program and plan changes, advisor updates, biographical changes, transcripts, enrollment and degree verifications, and grade additions or changes.
• Perform related duties as assigned.

• Bachelor’s degree in appropriate field, or equivalent combination of education and experience.
• Three years’ full-time employment in related area.
• Demonstrated experience in a high-volume, customer service setting.
• Demonstrated ability to pay attention to detail, work within deadlines, and make decisions.
• Demonstrated oral and written communication skills.
• Demonstrated administrative, organizational, and problem-solving aptitude.
• Experience with electronic data processing.
• Proven ability to establish rapport with students and parents and to maintain effective working relationships with faculty and staff.

• Four plus years of related experience.
• Previous higher education experience at a large University.
• Demonstrated knowledge of record-keeping systems and ability to be precise with quantitative data.
• Experience with a student information system (Peoplesoft preferred) or other large database, scanning software.
• Experience reading, interpreting, and enforcing policies (internal, University and State of Connecticut).
• Demonstrated knowledge of FERPA, National Student Clearinghouse, NSLDS, and Title IV reporting.

This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits , including…