Alumni Center Front Desk Receptionist

Job Details:

Job Location:

Storrs, CT , Position Type:
Full Time

The UConn Foundation is an independent nonprofit organization that supports the University of Connecticut by connecting alumni, donors, and friends with philanthropic opportunities to advance UConn’s educational, research, and service missions. Our work strengthens the University’s momentum as a top public research institution and supports students, faculty, patients, alumni, and communities across UConn and UConn Health.

The Foundation is helping drive UConn’s most ambitious comprehensive campaign, a $1.5 billion effort spanning all schools, colleges, campuses, and UConn Health. The campaign focuses on four pillars that make education more affordable, expand discovery and innovation, improve health and wellness, and strengthen Husky Pride.

• Students First: expanding financial aid, student health, career readiness, and life skills.
• Academic & Innovation Excellence: investing in faculty, graduate fellows, research, and innovation.
• Health & Wellness of People & Planet: advancing patient care, medical research, and life-changing technologies.
• Husky Pride: supporting athletic excellence and an engaged UConn Nation of more than 290,000 alumni worldwide.

We seek talented professionals to join The UConn Foundation and help grow philanthropy, engage alumni and donors, and build a strong endowment that strategically advances UConn and UConn Health.

We are committed to a caring, supportive environment through commitment to our Core Values of Purpose, Excellence, Culture, Communication, and Integrity.

The UConn Foundation is an equal opportunity, affirmative action employer. We value different perspectives and are committed to a welcoming environment that respects each person’s experiences and identity.

The Front Desk Receptionist is responsible for front desk customer service and general administrative duties in support of the alumni relations department. The Receptionist manages the multiline phone system and responds to all inquiries via email, MS Teams, telephone and in person. The Receptionist is a front‑facing customer service representative and a resource regarding the organization to all visitors, clients, and the public.

The Receptionist collaborates with Alumni Center administrative professionals as support for any/all administrative projects and/or responsibilities. The Receptionist maintains the front desk operations manual and trains student workers on front desk operations.

• Present a professional and genuine impression to all visitors and coworkers as a representative of the Foundation.
• Monitor front entrance via video and open door for visitors as they arrive.
• Maintain the visitor’s log, validate parking. Direct guests to correct destinations.
• Train student workers to properly perform receptionist tasks, assign project tasks, and check to confirm tasks are completed accordingly. Coordinate student work schedules to support front desk coverage as needed.
• Take and relay messages for staff when they are unavailable. Provide organization information to callers.
• Manage reusable event supply inventory via a check out system.
• Create and upload daily announcement slides used for TV displays in both the Alumni Center and Foundation Buildings.
• Manage all package mailings for the building through Fed Ex, UPS, USPS, etc.
• Respond to requests for alumni materials and general inquiries.
• Assist in various research projects utilizing web, database, or other research vehicles.
• Assist with administrative projects as assigned (i.e., mailings, thank you cards, etc.) and assign projects to student workers as needed.
• Maintain office supply inventory…