SMB Revenue & Billing Operations Analyst

SMB Revenue & Billing Operations Analyst

Ever Pass is seeking a highly motivated and detail-oriented Revenue & Billing Operations Analyst to support the company's Small and Medium-Sized Business (SMB) subscription, billing, and revenue operations functions. This role is responsible for ensuring the accuracy, integrity, and efficiency of customer billing, subscription management, revenue reconciliation, and operational processes across Ever Pass products and partner offerings.

As a key member of the SMB Business Enablement team, this individual will work closely with Finance, Customer Success, Sales, Partnerships, Product, and Operations teams to support the lifecycle of commercial venue accounts, maintain billing accuracy, ensure subscription compliance, and drive operational excellence. The ideal candidate combines strong analytical capabilities with operational rigor and thrives in a fast-paced, high-growth environment.

• Manage recurring billing processes across Ever Pass SMB subscription products and commercial venue accounts.
• Ensure customer accounts are accurately configured and billed according to contractual agreements, pricing structures, promotional programs, and partner requirements.
• Process account activations, upgrades, downgrades, renewals, cancellations, venue transfers, billing adjustments, credits, and refunds.
• Generate, validate, and reconcile invoices to ensure billing accuracy and revenue integrity.
• Monitor billing activity and proactively identify discrepancies, exceptions, and revenue leakage risks.

• Conduct regular audits of commercial venue accounts to ensure account information, subscription packages, and venue classifications remain accurate and compliant.
• Verify customer eligibility and subscription entitlements based on venue type, occupancy, business classification, and contractual terms.
• Identify and investigate compliance issues related to account setup, package access, pricing, and partner program requirements.
• Partner with Customer Success, Sales, and Operations teams to resolve account discrepancies and maintain data integrity.
• Support compliance initiatives associated with content distribution agreements and strategic partnerships.

• Perform reconciliations related to partner programs and content distribution arrangements.
• Validate customer billing and subscription data against partner reporting requirements.
• Support financial and operational reconciliation processes involving strategic partners and distribution platforms.
• Investigate variances and collaborate with internal stakeholders and external partners to resolve discrepancies.
• Assist in preparing partner reporting and revenue-related analyses.

• Support operational processes associated with customer onboarding, activation, renewals, amendments, and offboarding.
• Maintain accurate customer, subscription, contract, and account data across internal systems.
• Collaborate with Customer Success and Sales teams to ensure account changes are executed accurately and efficiently.
• Support customer account reviews and operational quality assurance initiatives.

• Reconcile billing platform activity with CRM, payment processing, and financial systems.
• Support month-end close activities, revenue reporting, audit requests, and financial reconciliations.
• Investigate revenue variances and partner with Finance to ensure timely resolution.
• Maintain operational controls and documentation that support financial accuracy and compliance.

• Develop and maintain recurring reports and dashboards related to billing operations, subscription performance, account activity, revenue trends, and operational KPIs.
• Analyze customer, subscription, and revenue data to identify trends, risks, and opportunities for improvement.
• Deliver actionable insights that improve operational efficiency, customer experience, retention, and revenue performance.
• Support ad hoc reporting and strategic business initiatives.

• Serve as a liaison between Finance, Customer Success, Sales, Partnerships, Product, and Operations teams.
• Collaborate with Product and Engineering teams to troubleshoot billing-related issues and support system enhancements.
• Support launches of new products, pricing models, partner programs, and operational workflows.
• Participate in strategic initiatives focused on operational scalability and continuous improvement.

• Identify opportunities to automate manual processes and improve operational efficiency.
• Document and maintain billing, compliance, and revenue operations procedures.
• Assist with system implementations, integrations, testing, and operational enhancements.
• Promote best practices related to billing controls, data governance, and operational excellence.

• Bachelor's degree in…