Account Manager

Position Overview

Step into a full-time Account Manager opportunity earning $40K–$45K annually + performance bonuses with an award-winning luxury pool company serving elite clients for over 30 years.

We’re seeking a confident, detail-driven professional who thrives in a fast-paced environment while contributing to a supportive, family-focused team culture
. The ideal candidate brings integrity, accountability, and a competitive drive to win together — someone who values growth, professionalism, and helping create enjoyable lifestyles one property at a time.

Pay Range: $40K - $45K A Year! Base + Performance Bonus

Compensation Breakdown:

• Hourly Rate: $19 - $21 Based on experience!
• Annually: $40K - $45K A Year! Base + Performance Bonus
• Performance based bonuses

Schedule:

• Full-Time, In-Office
• Monday - Friday 8 hour shift
• Rotating Saturdays

• Health Insurance
• 401k
• Health Savings account
• Paid Time Off
• Company swag
• Company Outings & Events
• Professional Development
• Create a Enjoyable Lifestyle
• Personal Development

• Excellent customer service and communication skills
• Professional, friendly phone demeanor
• Strong organization and attention to detail
• Ability to multitask and prioritize in a fast paced office
• Comfortable using email, scheduling software, and basic office systems
• Reliable, punctual, and team oriented

• Prior customer service or office experience
• Experience in a home services or swimming pool company
• Familiarity with scheduling or dispatching technicians

Customer Communication

• Answer incoming phone calls, emails, and messages in a professional, friendly manner
• Assist customers with questions about pool services, maintenance, scheduling, and general inquiries
• Communicate timelines and expectations clearly
• Handle customer concerns with patience and professionalism, escalating issues when needed

Scheduling & Coordination

• Schedule service appointments, repairs, and inspections
• Coordinate between customers, service technicians, and field teams
• Update schedules as needed due to weather, staffing, or project changes
• Confirm appointments and follow up as required

Administrative Support

• Enter and update customer information accurately
• Maintain organized customer records, service notes, and work order files
• Assist with billing, invoicing, and documentation as needed
• Support office staff with general administrative tasks
• Maintaining current client base

For over 30 years,
Denscot Pool & Spa has been an award-winning leader in luxury swimming pool service and renovation, proudly serving Litchfield County, CT and Dutchess County, NY. We specialize in creating and maintaining elite backyard environments for discerning homeowners who expect premier service and exceptional attention to detail. Our mission is simple yet meaningful:
Creating Enjoyable Lifestyles One Property at a Time.

We are a family-focused, team-dependent company built on the Golden Rule, integrity, and mutual respect. Our culture blends supportive leadership with a competitive edge — we win together, grow together, and continuously raise the standard of excellence. Growth is encouraged, communication is direct, and professionalism is non-negotiable.

Supportive, competitive, and family-focused. We value open communication, mutual respect, and working as ONE team. We celebrate wins together, hold high standards, and continuously grow — professionally and personally.

Luxury swimming pool maintenance, service, renovation, and lifestyle enhancement for high-end residential clients.

Ongoing professional development, tuition reimbursement, mentorship from experienced leaders, and clear advancement pathways within a growing organization.

Premier-level service, integrity in every interaction, accountability, and respect for every team member and client property.

Competitive compensation, career path growth, company events, supportive leadership, and the opportunity to contribute to a respected, award-winning brand.