Vetco Clinic Advisor

Job Summary

Position:
Field Team Lead (Clinic Lead). This role provides functional direction to field staff and serves as the primary point of escalation for customer, vet, or store partner issues. It also drives company vehicles to vaccination clinics and is responsible for overall performance and operational compliance of the day’s clinics.

• Provide functional direction and supervision to the field team.
• Effectively perform functions of all clinic team roles and provide coaching and functional direction where necessary.
• Safely operate company‑supplied vehicle to and from clinic locations and office when assigned as driver.
• Lift up to 40 pounds.
• Communicate with customers and business partners to manage difficult customer situations, including pet incidents such as bites, reactions, and emergency situations.
• Primary point of contact for Market Manager on clinic‑related issues.
• Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd‑management practices, and manage any issues that arise during clinic.
• Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely.
• Facilitate a sales environment among the team by leading targeted discussion topics during daily commute.

• Ensure proper handling of all revenues for the day, including deposit to safe or bank.
• Assist customer in completing paperwork for a clear, accurate medical record.
• Crowd management, clean up pet waste, and effectively communicate and manage situations involving disruptive pets.
• Offer available discounts to retain customers experiencing disruptive or unpleasant situations.
• Manage and assist loading and unloading equipment and supplies from company‑supplied vehicle in a safe manner.
• Assist in training new partners according to the training plan expectations.
• Understand and communicate Vetco medical recommendations, booster schedules, and product information.
• Effectively communicate with store management to build an atmosphere of cooperation and business success.
• At conclusion of clinic, present report card and site report to MOD; obtain the gross sales receipt of clinic sales (clinic transaction model) or SKU movement report (customer transaction model) from the MOD.
• Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment, or supplies have been left on the floor or shelves.
• Notify store well in advance if the clinic team is running late.
• Perform end‑of‑clinic and end‑of‑day reconciliation of all equipment and supplies.
• Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process.
• Accountable for accurate completion of all paperwork and checklists.
• Ensure rig supplies and product bins are restocked at end of day.
• Participate in company and sponsor–facilitated training related to products, services, policies, and procedures.
• Complete the Clinic Lead reports for each shift.

• Must be able to perform all clinic job roles.
• Possess outstanding customer service skills, an aptitude for basic sales techniques, and an interest in animals, along with a professional appearance and demeanor.
• Hold leadership qualities and/or experience.
• Be able to operate company vehicles.
• Excellent communication skills; provide functional direction and leadership to the team and resolve difficult situations independently.
• Comfortable handling and restraining animals within company policy.
• Existing partners applying must be in good standing.

The majority of job duties are conducted indoors. Passenger vehicle travel is required to commute to work locations; in some locations overnight travel may be required. Because this position requires bending, kneeling, moving equipment (up to 40 pounds, as necessary) and standing for long periods of time, there may be a risk of injury resulting from improper procedures.

Petco offers health and financial benefits, a 401K plan, incentives, and paid time off.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.