Group Tour & Engagement Coordinator

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Limited Part Time Craft Workers New Canaan, CT, US

The Group Tours + Engagement Coordinator is responsible for booking, scheduling, promoting, and selling Group and Private tours of The Glass House to current and emerging audiences. Reporting to the Director of Interpretation + Education (I+E) and working directly with the Manager of I+E, this position manages administrative functions including database records, contracts, accounts receivable, and client communications as they relate to these bookings.

This position also works closely with the Development Department to coordinate private tours, Architecture and Design (A+D) Circle engagement, and stewardship objectives.

This is a limited part-time role with an hourly rate of $25/hour and an allotment of 15 hours per week.

This position offers flexibility for a hybrid work arrangement but does require a minimum of one day working on-site each week. Therefore, candidates will need to be area residents.

ABOUT THE GLASS HOUSE

The Glass House property, built between 1949 and 1995 by architect Philip Johnson, is a National Trust Historic Site in New Canaan, Connecticut. For more than half a century, the Glass House was home to Philip Johnson and his partner, influential curator David Whitney, a place where they hosted many of the most notable architects, artists and designers of their time.

Today, the pastoral 49-acre landscape comprises fourteen structures centered around the iconic Glass House and features a renowned permanent collection of 20th-century art. Since 1986, the entire campus has served as a catalyst for the preservation and interpretation of Modern art and design and a canvas for inspiration and experimentation through leading-edge exhibitions and installations of the highest quality. The site’s tour program, acclaimed Design Store, and on-site and online events provide a variety of opportunities for dynamic engagement.

Through new research and programming the Glass House openly explores Philip Johnson and the site’s full history and legacy including connections to the LGBTQ+ experience, Johnsons’ influence on the art world, his forays into fascism and work toward forgiveness.

The site is owned and operated by the National Trust for Historic Preservation and is a part of its portfolio of 28 National Trust Historic Sites that are central to the organization’s mission and operations. The Glass House has a full-time staff of ten with approximately 25 seasonal staff. The executive leadership is supported by a dedicated Advisory Council of professionals in the business, architecture, art, design and marketing world.

DUTIES

• Coordinate the museum’s group and private tour program:
  • Serve as main point of contact with local partners, organizations, and schools seeking group and private tours, providing a high level of customer service.
  • Book tours via ticketing software Audience View and internal calendar system.
  • Book tours for member groups in satisfaction of their membership benefits.
  • Book tours for architects and other design professionals, both independent and members of The Glass House A+D Circle, in collaboration with the Development Department.
  • Collaborate with the Director of Development and Manager of Development to schedule and book private tours for donors, sponsors, Advisory Council members, VIP guests, and prospective supporters.
  • Coordinate donated tour requests from nonprofit organizations, schools, and community partners.
• Maintain record and database systems related to Group and Private Tour contacts and sales.
  • Ensure an accurate, consistent and efficient booking confirmation and invoicing system.
  • Maintain and communicate group tour calendar with I+E, Development, and Site Operations staff in a timely, effective manner.
  • Produce monthly and annual reporting to support long-term strategic planning
  • Process all American Institute of Architects (AIA) Continuing Education credits for qualifying architects and design professionals who attend a group…