Rentals Desk Attendant

Job Details

Job Location:

Plantsville, CT 06479

Position Type:
Seasonal

Job Shift: Primarily Indoors

Job Category:
Rentals

The Rental Desk Attend antis responsible for delivering efficient, friendly, andaccuratecustomer service toguestsrenting ski and snowboard equipment. This position serves as the first pointof contact in the rental process, handling transactions, explaining procedures, and ensuring guests are properly prepared before moving to rental technician.

• Greet guests in a friendly and professional manner
• Process rental transactions properly and accurately using POS and rental software systemswhilemaintainingaccuraterental records
• Review or collect necessary guestinformationto provide to technician including guest age, weight,height andability level
• Explain rental packages, pricing, and policies clearly
• Answer guest questionsregardingequipment, sizing process, and return procedures
• Promote add-on items such as helmets, upgrades, or accessories
• Resolve guest concerns promptlyandescalate to management when necessary
• Assist guests with helmets confirming proper fit and comfort for guests
• Organize helmets betweenusesin accordance with internal operating procedures
• Coordinate guest flow between rental desk and technicians
• Keep desk area clean, organized, and stocked with appropriate supplies
• Complete required training as assigned by mountain leadership
• Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
• Other duties as assigned by mountain leadership

• Strong customer service skills
• Ability to multitask in a fast-paced environment
• Positive attitude and guest mindset
• Ability to work flexible schedules, including weekends, nights, and holidays
• Basic to intermediate computer skills required, with the ability to learn and navigate multiple software applications efficiently
• Previous retail, hospitality, or guest service experience preferred
• Must be eligible to work in the United States
• Successful completion of background check

• Ability to standfor extended periods of timeand perform repetitive physical tasks
• Ability to workin an indoor location subject to temperature fluctuations, drafts, and intermittent exposure to outdoor weather conditions due to frequent operation of exterior doors
• Ability to work in busy, sometimes noisy environment
• Ability toliftup to 50lbs

• Compensation: $17.50/hour
• Benefits:
  Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)