Assistant Director Graduate Admissions

Assistant Director of Graduate Admissions

Who we are:

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 10,000 students from across the globe.

Within its five colleges, students immerse themselves in a transformative, career-focused education across the liberal arts and sciences, fine arts, business, engineering, public safety and public service. More than 100 academic programs are offered, all grounded in a long-standing commitment to collaborative, interdisciplinary, project-based learning.

• Tirelessly committed to enrolling and retaining a diverse student body
• Customer-oriented and able to provide the best experience to all prospective students

• Serve as a first point of contact to prospective students communicating the university's mission, academic and co-curricular programs, extra-curricular activities and other relevant information throughout the recruitment process.
• Advise prospective students on all aspects of the application process throughout the admissions cycle
• Participate in on-campus/off-campus recruitment activities including open house, graduate fairs, university visits, etc. and provide prospective students with information about the program offerings; be an active participant in executing the domestic recruitment plan and ensuring goals are met
• Ensure prompt communication with prospective students and new students via email, social media, CRM and phone
• Create and maintain a group of current students from each college that assist in the recruitment process and yield campaigns; including responding to questions from new and prospective students in social media outlets
• As a member of the recruitment team, support with lead categorization and lead nurturing campaigns; ensure marketing collateral is up to date and ready for all recruitment events
• Monitor the success of recruitment activities and advise of any mid-cycle changes needed in order to meet targets for the recruitment cycle
• Support the enrollment communications team in creating effective social media campaigns and ad campaigns
• Work with the operations team to ensure that candidates for scholarships and fellowships are notified via email and phone within 48 hours of issuance
• Use the CRM efficiently to closely monitor yield as indicated in targets set forth for the department

• A Bachelor’s degree required plus two to four years of experience in higher education preferred – equivalent experience may be considered in lieu of a degree
• A valid Driver’s License and ability to travel on behalf of the University
• Strong interpersonal and communication skills with the ability to work as a member of a team and adhere to deadlines
• A commitment to enhancing the internal and external customer experience
• Experience working in higher education environment is preferred
• Proficiency with the Microsoft suite of products including, but not limited to, Word, Excel, Outlook and Teams
• The ability to work in a collaborative manner with peers and colleagues is necessary
• The ability to maintain strict confidentiality and to protect sensitive and private information
• Willingness to work non-traditional hours, including early morning, evening and weekends

• Health & Welfare Programs:
  Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness:
  On-campus Recreation and Fitness Center for employees and families;
  Employee Assistant Program
• Commitment to Educational Excellence:
  Tuition assistance for employees and eligible dependents;
  Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities
• Work/Life Benefits:
  Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year’s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable

* The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEP OPT authorization cannot be considered for employment.