Senior Customer Training Professional

Responsibilities

• Develop and implement comprehensive customer training programs tailored to the needs of diverse customer groups.
• Collaborate with cross‑functional teams to identify training requirements and create engaging instructional materials and resources.
• Deliver training sessions through various modalities including in‑person, virtual, and e‑learning platforms to ensure accessibility and effectiveness.
• Evaluate the effectiveness of training initiatives through feedback and performance metrics, continuously improving content and delivery methods.
• Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.

• 5+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs.
• Minimum of 2 years of experience with instructional design principles and adult learning methodologies to create engaging and impactful training content.
• Minimum of 2 years of experience with learning management systems (LMS), e‑learning authoring tools, and virtual training platforms to facilitate diverse training delivery.
• Ability to analyze training effectiveness using data‑driven approaches and implement continuous improvements.
• Bachelor’s degree in Engineering, or a related field.