Senior Deposit Operations Analyst Job New Canaan Connecticut USA,Finance & Banking

Location: New Canaan

About Bankwell

Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients.

We're passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We're dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at

Description About Bankwell

Position Summary

The Senior Deposit Operations Analyst is an expert individual contributor responsible for executing and improving deposit operations processes. Key duties include managing exception items, resolving disputes, reviewing new accounts, performing reconciliations, supporting legal and compliance documentation, handling customer research requests, and enhancing procedures across departments. This role provides advanced operational support, resolves escalated issues, shares expertise on Bankwell’s core banking system, and ensures regulatory compliance.

Success requires strong organizational and analytical skills, regulatory knowledge, attention to detail, adaptability, and the ability to work both independently and collaboratively in a fast-paced environment. The ideal candidate is a proactive, customer-focused problem solver dedicated to continuous process improvement.

Key Responsibilities

Exception Item Handling: Review and process Exception Items, including non-posted, NSF, stop payments, positive pay items, and Fed adjustments, ensuring timely resolution, compliance with regulations, and minimal impact to customer accounts. Resolve client disputes (check, ACH, wire, and debit card).
Transaction Processing: Accurately process and reconcile internal branch transactions, ensuring adherence to internal policies, regulatory guidelines, and industry best practices. Execute and validate complex daily deposit operations tasks, ensuring accuracy and compliance. Manage IC S and CDARS requests, customer research inquiries, and legal service of process requests. Support asset verification and audit requests. Administer unclaimed property processing and escheatment.
Operations and Core Banking System SME: Serve as a Subject Matter Expert for the core banking system and deposit operations, providing guidance, troubleshooting efforts, and support across departments to ensure optimal system performance and utilization. Resolve inquiries from internal departments and elevate issues when necessary.
Inventory Monitoring: Monitor debit card plastics and carrier inventory.
Deposit Review: Conduct thorough reviews of ATM and Mobile deposits, verifying compliance with bank policies and ensuring accurate transaction processing and exception resolution when necessary.
Annual Tasks & Regulatory Compliance: Assist with the preparation and processing of annual tasks, such as tax forms, IRA statements, and end-of-year notices. Stay up to date on relevant banking regulations and complete the training courses required to ensure continued compliance.
Procedure Creation &…