Medical Receptionist

Job Overview

Medical Receptionist – Pro Health Physicians (Family Practice), part of Optum, located in 10 Wildwood Medical Center, Essex, CT 06426. The role involves completing set processes and protocols, supporting the care team, delivering excellent customer service, and adhering to Lean processes to help the organization achieve financial, clinical, and service goals.

Full time, 40 hours. 8‑hour shift, Monday through Friday 8:30 am to 5:00 pm. May be asked to float to other practices as needed.

• Greet patients and conduct check‑in process
• Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Verify eligibility and flag appointment accordingly
• Scan insurance card(s)
• Collect co‑payments and outstanding balances
• Post payments received in practice management system and provide system‑generated receipts
• Acknowledge patients in PM
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who were “no show,” for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Pro Health cash control procedures
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Pro Health staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Process referrals to outside specialists/radiology
• Perform other duties as assigned

• Paid Time Off, starting with first pay period plus 8 Paid Holidays
• Medical Plan options with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short‑term and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• High School Diploma/GED
• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

• Experience working in a primary care setting
• Experience working with EPIC

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.