Clinical Operations Manager

Clinical and Operational Oversight:

• Manage clinical and operational functions for the assigned facility, ensuring compliance with organizational standards and best practices.

Program Development:

• Develop and implement a clinical program schedule to guarantee a minimum of 20 clinical hours per week.
• Schedule and coordinate program activities to enhance service delivery.

Staff Management:

• Recruit, hire, train, mentor clinical and program staff.
• Manage hourly employee timecards, paid time off (PTO), and performance evaluations.
• Develop staffing schedules to ensure adequate 24/7 client supervision ratios.

Client Intake and Support:

• Participate in the admission and intake process as needed.
• Provide clinical support by maintaining a caseload and facilitating groups in the absence of the Primary Therapist.

Team

Collaboration:

• Facilitate weekly treatment team meetings and clinical supervision sessions, along with program and staff meetings.
• Collaborate with Clinical and Executive Directors to identify training needs, clinical initiatives, and manage client admissions/discharges.

Client and Family Engagement:

• Focus on enhancing client and family experiences through consistent communication and attention to their needs.
• Support emerging crisis situations within the milieu and participate in the on-call rotation.

Staff Counseling and Support:

• Counsel and support staff with program and client-related issues, fostering a collaborative work environment.

Compliance and Quality Assurance:

• Ensure compliance with all legal and regulatory requirements, health and safety standards, and professional conduct guidelines.
• Support quality assurance and quality improvement initiatives as necessary.

Additional Duties:

• Perform other duties as assigned to support the overall mission of the organization.