Bilingual Care Coordinator, NHTC

Location: Whitneyville

EMPLOYER INFORMATION Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSECare Coordination is an integral part of the philosophy of care at Clifford Beers Community Care Center. The Care Coordinator will deliver a blend of bilingual, family-centered, innovative billable and non-billable services to families based on their acuity and needs. Services are delivered in person, in office and in the community to facilitate the families' engagement. As a member of an interdisciplinary team, the Care Coordinator will assist the family in developing solutions, identifying community resources and supports based on the family’s needs and help promote permanent connections that support the family within the community.

KEY RESPONSIBILITIES The essential functions of this position, include, but are not limited to:

Interpersonal communication

Establishing rapport with family members, schools and providers

Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success

Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment

Collaboration and teamwork

Collaborate and participate in an interdisciplinary team related to client care; in conjunction with the Clinic’s larger team Regular participation in staff meetings, team meetings, case conferences, and grand rounds as a vital team member of the Clinic Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration

Facilitating and monitoring implementation of each Plan of Care developed by the family’s team

Care planning & coordination

Engage families in the community and regularly conduct home visits

Linking multiple services, healthcare providers, and community resources to meet families’ needs

Ensuring flow and exchange of information among family members, the team, and linked providers/supports

Documentation and Performance Maintain an active caseload of families to meet yearly programmatic needs

Accurately document work in the organization’s electronic health record and any other platform as required by program

Meet billable expectations as directed by the supervisor.

Processing and determining appropriate eligibility

Flex work hours to offer 3 late nights (until clinic closure at 8p) for families who require services after 5pEnsure that documentation is provided to the family in their preferred language (Spanish)
Perform related and appropriate duties as assignedTRAVELThis role may require travel throughout the State of Connecticut.

ENVIRONMENTAL CONDITIONS Indoors, Environmentally controlled

Close Physical Proximity to coworkers

COMPETENCIES:

Must demonstrate the following competencies:

Diversity and Inclusion:

Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC. Employees must make every effort to:

Treat others with respect

Practice cultural humility

Elicit and welcome different points of view Integrity:

Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:

Be accountable for his or her own actions

Make decisions based on what is better for the families and employees

Build and maintain trust among co-workers and our families

Uphold honesty in all actions

Excellence:

Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:

Utilize data and research to provide the highest quality of care Regularly participate in professional development to stay abreast of most recent and progressive practices

Promote continuous quality assessment and improvement

Communication

The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others.…