MYS - Housekeeping Supervisor

118 Pendleton Hill Rd, North Stonington, CT 06359, USA

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including a mix of franchised and company-owned parks (OAK). Founded in 1962, KOA’s mission is "connecting people to the outdoors and each other". The brand values include being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to creating an environment where all are treated with dignity and respect. We strive to:

• Intentionally create a sense of community and belonging for guests, employees and franchise partners
• Continuously educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• Sustain a culture that promotes diversity of thought and experiences
• Ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• Drive change in our company and industry through action and implementation

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including a mix of franchised and company-owned parks. Founded in 1962, the mission is "connecting people to the outdoors and each other" and the brand shares values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

General Manager and Assistant General Manager or Operations Supervisor

The Housekeeping Supervisor (HS) oversees the day‑to‑day operations of the housekeeping department at an OAK property. The HS monitors the work activities of the housekeeping team to ensure a clean, orderly, and attractive environment for guests. Duties include assigning responsibilities, quality inspecting all team work, organizing shifts, training and motivating staff, maintaining inventory, and taking corrective action to provide excellent customer service while leading a diverse team.

• Determine the number of housekeepers needed to complete tasks within specific time periods.
• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
• Oversee and complete maintenance requests in a timely manner and in order of priority.
• Ensure supplies are available for use by team members in their work, such as brooms, cleaning agents, and linens.
• Effectively communicate each day’s activities and problems to the GM or AGM.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the campground.
• Ensure adherence to quality standards and health and safety regulations.
• Maintain inventory of cleaning supplies and equipment and order replacements when needed.
• Assist the GM in achieving monthly and annual departmental budget requirements.
• Aid GM with hiring and training a diverse team and updating GM on team performance.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Provide great customer service with a focus on improving guest satisfaction.
• Maintains equipment and supply inventories.
• Good organization and time management.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOA’s Culture, Mission, Values and Goals.
• Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

• Demonstrates strong leadership skills with a professional attitude towards staff.
• Meet property’s target for OSHA and Safety requirements.
• Promote teamwork and…