Front Desk Supervisor

Only a two-hour drive from New York City, Mayflower Inn & Spa, Auberge Collection is a luxury country retreat located in the idyllic town of Washington, Connecticut. Set on 58 acres of beautifully landscaped gardens and woodlands, the property defines New England elegance and is renowned as one of the northeast’s most lauded luxury hideaways. Boasting 35 guest rooms, the hotel offers exceptional service and gracious attention to guest’s personalized needs.

Wellness amenities include The Retreat at Mayflower Inn, a 20,000 sq. ft. sanctuary aiming to purify and detoxify through holistic treatments, promote wellbeing, and leave guests feeling relaxed and renewed. The resort also boasts expansive gardens, a tennis court, miles of hiking trails, a standalone two-story private-event space, The Huntress boutique, and two dining venues including The Garden Room for New England-inspired fine dining and the Tap Room, for casual country fare.

Embark on a rewarding journey as a Front Desk Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.

• Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.

• 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel
• Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.

MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.