Spa Coordinator (Front Desk

Only a two-hour drive from New York City, Mayflower Inn & Spa, Auberge Collection is a luxury country retreat located in the idyllic town of Washington, Connecticut. Set on 58 acres of beautifully landscaped gardens and woodlands, the property defines New England elegance and is renowned as one of the northeast’s most lauded luxury hideaways. Boasting 35 guest rooms, the hotel offers exceptional service and gracious attention to guest’s personalized needs.

Wellness amenities include The Retreat at Mayflower Inn, a 20,000 sq. ft. sanctuary aiming to purify and detoxify through holistic treatments, promote wellbeing, and leave guests feeling relaxed and renewed. The resort also boasts expansive gardens, a tennis court, miles of hiking trails, a standalone two-story private-event space, The Huntress boutique, and two dining venues including The Garden Room for New England-inspired fine dining and the Tap Room, for casual country fare.

In honor of the Inn’s centennial birthday in fall 2020, acclaimed New York-based interior designer Celerie Kemble oversaw a dramatic redesign encompassing guest rooms and suites, Mayflower’s signature restaurant, and the Inn’s historic main house, featuring a charming parlor.

Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests, providing recommendations for Spa services, Experiences, and Wellness activities with the highest standards of professionalism, creating a warm, relaxing, and healing environment, ensuring that the guest experience exceeds expectations.

• Warmly welcome all guests and strive to provide exceptional service.
• Be able to communicate professionally and effectively in the languages used in the Spa.
• Be fully knowledgeable about all treatments currently offered in the Spa Service Menu and any promotions or offers at any given time.
• Be fully familiar with the product lines used in the Spa for retail and professional use, and be fully capable of providing guidance and recommendations to our customers on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and booking to final room charge and perform other administrative tasks and reports as needed.
• Manage daily reservations, ensuring that the workload is evenly distributed among the massage therapists according to the balance.
• Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to meet the specific needs of our guests as described in their medical consultation form.
• Ensure that all guest feedback and reviews are communicated to the Spa Management for quick follow-up.
• Take care of the assigned areas and treatment rooms, ensuring they are prepared according to the specific standard and maintain them clean and organized at all times.
• Keep the Spa Boutique clean and organized.

• Preferably two years of experience in a high-end Spa or luxury hotel.
• Proficiency in Google Suite and prior knowledge of Spa services preferred.
• Advanced English, both spoken and written.
• Able to work flexible hours, including weekends and holidays, depending on the department's needs.
• Minimum education level:
  Secondary school.

Auberge Collection is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Flexible Spending Accounts
• Health Savings Account
• Basic Life and AD&D
• Team Member Stay Discounts
• Employee Assistance Program
• Tuition Reimbursement
• Task Force Opportunities
• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
• 401(k) program and receive a 4% match on employee contributions after one year.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach…