Guest Service Supervisor

At Global Partners LP, a leader in energy products and services, we extend our market presence into the hospitality sector at our service locations across the Northeastern U.S. We are looking for an experienced Guest Service Supervisor to oversee the daily operations of our service center hospitality services. This role is pivotal in ensuring exceptional service delivery and enhancing guest satisfaction, mirroring the high standards we maintain across all our operations.

You will manage guest service teams, coordinate front desk activities, and implement strategies to heighten guest experiences. Your leadership will foster an engaging, responsive, and professional environment.

Responsibilities

• Oversee daily operations of guest services at multiple locations.
• Supervise, train, and manage front desk staff and other guest service employees.
• Ensure high levels of guest satisfaction through excellent service.
• Address and resolve guest complaints and issues efficiently.
• Develop and implement strategies to improve quality of customer service.
• Coordinate with other departments to ensure smooth operation across the board.
• Prepare and manage budgets for the hospitality department.
• Analyze customer feedback and provide strategic direction to improve services.
• Ensure compliance with all safety and cleanliness standards.

Required Skills

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Highly organized and able to multitask effectively
• Problem-solving skills and ability to handle crises
• Proficiency in Microsoft Office and hotel management software