Customer Success Implementation Engineer

Customer Success Implementation Engineer Position Overview

We are seeking a highly skilled Customer Success Implementation Engineer to join our dynamic team. This role is pivotal in ensuring our customers achieve successful implementations of Strivacity’s CIAM solutions while delivering exceptional customer experiences. You will act as a trusted technical advisor, working closely with customers to deploy, integrate, and optimize our platform.

• Lead the technical implementation of Strivacity’s CIAM solutions for customers, ensuring seamless integration with their existing systems.
• Collaborate with customers to define implementation goals, timelines, and success criteria.
• Provide hands‑on assistance in configuring and deploying Strivacity solutions, including API integrations, SSO, and user management workflows.

• Serve as the primary technical point of contact during the implementation phase.
• Identify, troubleshoot, and resolve technical issues promptly and effectively.
• Escalate complex issues to internal engineering teams while maintaining customer communication.

• Conduct training sessions and workshops to educate customers on best practices for using Strivacity’s platform.
• Provide technical documentation, guides, and recommendations tailored to customer environments.
• Act as a customer advocate within Strivacity, relaying feedback to product and engineering teams.

• Bias toward action.
• Partner with Customer Success Managers to ensure alignment on customer objectives and progress.
• Maintain the highest attention to detail.
• Must possess a high level of professionalism and demonstrate a track record of delivering excellent customer service.
• Work closely with internal teams to improve implementation processes and customer satisfaction.
• Maintain accurate and detailed records of customer interactions, issues, and solutions.

• Strong understanding of REST APIs and working with code.
• HTML5, CSS.
• Web security and typical web vulnerabilities.
• Knowledge of protocols such as OIDC, Auth2, and SAML
  2.
• Experience with cloud computing & infrastructure.