Student Health and Wellness Clinical Applications Coordinator; P3 or Specialist; P4

Job Summary

Under the supervision of the SHaW Clinical Applications Analyst, the SHaW Clinical Coordinator or Specialist, Programmer and Developer participates in all aspects of design, implementation, maintenance and documentation of clinical applications solutions for SHaW. This position collaborates with outside departments to maintain/improve electronic health record (PyraMED) and other clinical systems applications, as well as engineer solutions to improve workflow. Serves as a liaison with university technology staff and trains staff on electronic health record functions.

This position will be hired at either the Clinical Coordinator or Clinical Specialist classification, depending on the selected candidate’s experience, skills, abilities, and training, as determined by the University.

The Clinical Coordinator typically serves as an early- to mid-career professional who works under more direct supervision and assists with the development, implementation, and day-to-day support of departmental systems, tools, and workflows. This role provides troubleshooting support, follows established procedures, and collaborates with more senior staff to support process and workflow improvements.

The Clinical Specialist performs a similar scope of work with greater independence and responsibility. This role participates in the design, configuration, and implementation of departmental systems, tools, and workflows, applies deeper subject-matter expertise within the department’s business domain, and operates under general supervision while exercising judgment within established practices.

SHaW is committed to diversity and inclusion, competence in working with culturally and ethnically diverse populations, and awareness of how issues of difference, power, and privilege manifest in higher education environments. The ideal candidate promotes health equity and reduces health disparities by demonstrating and supporting an understanding, sensitivity, and appreciation for health equity, social justice, cultural humility, and inclusiveness.

• Coordinates tool/equipment usage and tracking, office processes, and workflow associated with Pyra Med and other assigned clinical application systems.
• Troubleshoots issues with tools and administrative or system workflows.
• Responds to requests for altered equipment, tools, and system workflows.
• Designs, implements, maintains and enhances coding using tools such as Python, SQL, and HTML.
• Generates system queries and reports under the direction of senior members, determining among appropriate fields and values to use to meet report requirements.
• Diagnoses and repairs issues with the application systems, as required.
• Contributes on cross-functional business process teams.
• Prepares and delivers training in support of the use and maintenance of equipment, tools, or system applications.
• Maintains an understanding of the department’s business functions and its processes.
• Guides the work and activities of any assigned staff or student workers.
• All other duties as assigned.

• Reviews the viability of equipment and/or software solutions for meeting business requirements.
• Generates system queries and reports, determining among appropriate fields and values to use to meet report requirements. Collects, cleans, mines and analyzes data and reports.
• Serves as the functional liaison between departmental stakeholders and IT staff and/or vendors.
• Serves as a resource in the design and testing of IT systems for improving processes.

• Bachelor’s degree in a related field and three years of related experience for the Coordinator level or bachelor’s degree in a related field and four years of related experience for the Specialist level. An equivalent combination of education and experience may be considered.

• Knowledge of system applications and their functionality.
• Proficient in Microsoft Office and related software applications.
• Working knowledge and experience using current programming language.
• Knowledge of Oracle Databases, Oracle SQL, JavaScript, NET, Python, HTML.
• Ski…