F135 Customer Data Manager Onsite

F135 Fleet Data Management Customer Data Manager

Work with the F135 Sustainment Data Management and Analytics organization to maintain data availability, quality, and integrity across the Maintenance Management Systems (MMS). The role ensures seamless depot data integration and alignment across all platforms, applications, databases, and directories within the F135 Program Data Architecture.

• Ensure data is aligned across multiple platforms, applications, and systems, serving as the Authoritative Source of Truth (ASoT).
• Perform data quality reviews of fleet status versus maintenance task limits, review individual assets when exception handling is required, and coordinate resources to reconcile data.
• Serve as FDM focal for flight test and FT Engine Management support, including serially tracked part reconciliation and troubleshooting efforts with site Engine Managers.
• Support ongoing Fleet Management Campaigns by ensuring Time Compliance Technical Directive (TCTD) execution, completion tracking, and compliance reporting.
• Participate in the Customer Support Integrated Product Team (CSIPT), providing data‑driven insights to support communication of fleet issues with both internal and external customers.
• Identify areas for automation within systems, processes, and tools, and assist with the development of new processes and tools that improve task execution.
• Ensure proactive availability of reconciled lifting data for Module and LRU repair value streams.
• Collaborate with cross‑functional partners—including Customer Service Engineering, Global Service Engineering, Support Equipment Operations, Supply Chain Management, and Depot Engine Management—to support end‑to‑end process execution.
• Execute and deliver data quality metrics as required and attend depot‑level meetings, working groups, and capacity reviews as needed.
• Perform other data quality reviews as assigned.

• Bachelor’s Degree plus 8 years of experience in data analytics, data science, data management, engineering, field services, depot engine, or quality management (or Advanced Degree plus 5 years).
• Must be a U.S. Citizen and may require access to restricted systems/tools.
• Travel up to 10%.
• Prefer Master’s Degree and 4+ years of relevant experience.
• Familiarity with jet engines and maintenance concepts.
• Demonstrated leadership experience with project management skills.
• Engineering, data science, data analytics, AI‑ML experience.
• Excellent collaboration and communication skills.
• Ability to create meaningful metrics from large datasets.
• Ability to manage competing priorities and short deadlines.

• Salary range: $107,500 – $204,500 USD.
• Eligible for medical, dental, vision, life insurance, short‑term and long‑term disability.
• 401(k) match, flexible spending accounts, and employee assistance program.
• Paid time off, holidays, parental leave, and other standard benefits.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.