Senior Technology Specialist

Senior Technology Specialist

Reports To:

Director of Technology and/or Operations Technology Manager

Location:

East Haven High School Technology Department

Education:

Associates of Science Degree, Bachelor preferred

Salary: $63,626.63 per year as listed in the Technician's contract

The Senior Technology Specialist provides high‑level support of data systems, networking, and communication infrastructure, ensuring system interoperability. A valid motor vehicle driver's license is required.

• Demonstrated aptitude or competence for successful fulfillment of assigned performance responsibilities
• Experience with student information systems (Power School preferred)
• Experience with trouble ticket and asset management systems
• Experience with wired and wireless network configuration and troubleshooting
• Experience with VoIP phone systems
• Experience with hardware platforms including Chromebooks, Mac Books, desktop and laptop PCs, Apple TV, and large format displays
• Strong verbal and written communication skills
• Ability to collaborate in a team setting and independently when solving problems
• Experience in a K‑12 public education environment preferred
• Experience with Google Workspace for Education administration preferred
• Experience with security camera and video management systems preferred

Relevant industry certifications (e.g., CompTIA A+, Network+, Google Certified) preferred.

• Technical Support and Escalations:
  • Serve as the primary escalation point for complex technical issues that cannot be resolved by front‑line support staff
  • Diagnose and resolve advanced hardware, software, network, and system problems across all district locations
  • Document troubleshooting procedures and solutions for recurring issues
• Network, Infrastructure and Telecommunications:
  • Assist with configuration, maintenance, and troubleshooting of network equipment, servers and virtualization platforms
  • Provide hands‑on support for the district IP phone system and security camera infrastructure
  • Support infrastructure projects and system upgrades as directed by the Operations Technology Manager
• End‑User Devices and Hardware:
  • Manage Chromebook and laptop imaging, deployment and MDM configuration
  • Oversee hardware inventory, asset tracking, and equipment lifecycle processes
  • Support classroom technology including interactive displays and audio systems
• Collaboration and Security:
  • Assist with content filtering, security incident response, and CIPA compliance
  • Provide guidance and informal mentorship to technology support staff
• Participate in after‑hours support rotation and emergency response as required

Performance of this job will be evaluated annually in accordance with provisions of the Board's policy on evaluation.

• Ability to see and read objects closely, e.g., wiring, labels on equipment, reading/proofreading a report, using a computer monitor, filing and/or retrieving information from a filing system
• Ability to hear normal sounds with background noise, e.g., using a telephone or radio, distinguish verbal communication and communicate through speech, including using a radio
• Ability to learn and acquire an understanding of new information, methodologies and techniques and how they apply to school goals and operations
• Ability to work in an office or school setting (indoors and outdoors) subject to interruptions and heavy work volume expectations
• May be exposed to changing temperatures and weather, humidity, noise and dust
• Ability to get from one location in the office or work site to other locations in primary office or work sites
• Ability to perform manipulative skills such as writing, collating, using a keyboard and/or calculator with speed and accuracy for long periods of time
• Ability to concentrate on detail and issue with some interruption, pressure and changing priorities
• Memory to perform multiple and diverse tasks over long periods of time and the ability to remember information that has been previously learned
• Ability to use knowledge and reasoning to solve routine problems
• Ability to learn and apply new information, technology and legislation applicable to departmental activities
• Ability to…